Technical Support Team Lead - Customer Service
Coforge
A complete application in a minute — tailored resume and cover letter, ready to send.
Job summary
Coforge in Charleston, WV seeks a Customer Service Lead to oversee a high‑volume technical support center and push service delivery excellence. You will mentor a team of agents, monitor performance metrics, and manage escalations to ensure rapid resolutions.
The ideal candidate has supervisory experience in a Service Desk and solid ITSM knowledge, including incident and change management. Certifications such as CompTIA A+, HDI, or ITIL Foundation are a plus but not required.
Qualifications
- Experience in high-volume technical support environments.
- Supervisory or team-lead responsibilities in a service desk.
- Knowledge of ITIL/ITSM concepts is a plus.
Skills
Education
Job description
Coforge in Charleston, WV seeks a Customer Service Lead to oversee a high‑volume technical support center and push service delivery excellence. You will mentor a team of agents, monitor performance metrics, and manage escalations to ensure rapid resolutions.
The ideal candidate has supervisory experience in a Service Desk and solid ITSM knowledge, including incident and change management. Certifications such as CompTIA A+, HDI, or ITIL Foundation are a plus but not required.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
