Technical Support Specialist - Weekend Overnight - Government

Relativity; Chicago (IL); Remote; USD 54,000 - 80,000; Full time

Job summary

Relativity is hiring a Technical Support Specialist for the weekend overnight shift, responsible for providing technical assistance to customers. This entry-level position requires SQL proficiency and offers opportunities for performance bonuses. Applicants must be U.S. citizens and able to obtain a Public Trust clearance.

Benefits

Performance bonus

Long-term incentives

Qualifications

• Entry level position requiring customer support skills.
• Experience with SQL and troubleshooting.
• Availability for weekend overnight shifts.

Responsibilities

• Provide technical support via phone and email.
• Run SQL queries and maintain accurate ticket records.
• Troubleshoot incidents with senior team members.

Skills

Customer support experience

Troubleshooting complex issues

Proficiency with SQL

Proficiency with Windows platforms

Job description

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Job Overview

The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing, and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network, and server knowledge and exceptional customer service skills.

Posting Details

Remote

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests daily.
• Develop expertise in company products and services and share this knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Create, resolve, and maintain tickets, ensuring accurate records in Salesforce and responding within SLAs.

Work Schedule & Requirements

Work hours are Friday-Sunday, 8pm-8am CST, with onboarding on day shift (Monday-Friday, 8am-5pm CT) for the first 3 months. Due to customer contract requirements, the candidate must be a U.S. citizen and obtain a Public Trust clearance, which may involve additional background checks. The role offers a compensation differential for these requirements.

Skills & Qualifications

• Customer support experience, preferably as a primary contact via phone and email.
• Experience troubleshooting complex issues.
• Proficiency with SQL and Windows platforms.
• Willingness to travel up to 10%.

Compensation

Salary range: $54,000 - $80,000, based on experience and qualifications. The position includes a performance bonus and long-term incentives.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Software Development