TECHNICAL SUPPORT SPECIALIST VI

State of New Hampshire; New Hampshire; On-site; USD 106,629,000 - 127,569,000; Full time

Benefits offered by this job

Dental Plan

Wellness Program

Life insurance

Job summary

The State of New Hampshire, Department of Information Technology, Infrastructure & Operations Division, seeks a Technical Support Specialist VI to manage and optimize database systems for the Department of Education. The role involves evaluating, selecting, implementing, and maintaining multi-platform database solutions to support current and long-term educational applications.

Required qualifications include a Bachelor's degree and 8 years of experience or an equivalent combination, with

Qualifications

• Bachelor's degree and 8 years of experience OR equivalent combination of 12 years of education and experience after high school.
• Experience in mathematics, computer science, database administration, information technology, or related fields.

Responsibilities

• Coordinates design of complex database solutions with developers, users and vendors.
• Designs and maintains the database dictionary and file structures for agency software solutions.
• Evaluates and implements database performance tools to collect data.
• Recommends technical solutions based on evaluation of new computer technology.
• Researches resolutions to database software and network problems and coordinates with vendors.

Skills

Database administration

Problem solving

Education

Bachelor's degree + 8 yrs exp

Tools

SQL

Job description

Department of Information Technology

Infrastructure & Operations Division- Department of Education

State of New Hampshire Job Posting

Department of Information Technology

Infrastructure & Operations Division- Department of Education

25 Hall St. Concord, NH 03301

TECHNICAL SUPPORT SPECIALIST VI

#41652

The starting pay range for this position is $37.22/hour - $44.52/hour

• See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Information Technology, Infrastructure and Operations Division has a full-time vacancy for Technical Support Specialist VI.

Summary:

To evaluate, select, implement, and maintain database system software and hardware, thus coordinating multi-platform database solutions for the purpose of facilitating current and long-term application solutions for New Hampshire Department of Education.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Bachelor's degree and 8 years of experience OR equivalent combination of 12 years of education and experience after completion of high school. Education and experience must be in mathematics, computer science, database administration, business administration, information technology, or related field.

License/Certification: Valid driver's license and have access to transportation for use in statewide travel.

Other Requirements: Must pass a comprehensive background investigation, including a fingerprint-based criminal background check, a motor vehicle driving record check and a local police department background check.

Trainee Option: Not Applicable.

PREFERRED QUALIFICATIONS: Experience in large-scale database administration.

AFTER-HIRE REQUIREMENTS: None.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: No.

Broad Group Level Advancement Available: No.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

• Coordinates the design of complex database solutions and coordinates with application developers, users, management and vendors to assure that database functionality, capacity, and performance capabilities are exploited.
• Design, implement, and maintain New Hampshire Department of Education's data base dictionary and file structures to facilitate agency software solutions.
• Evaluates, selects, and implements database systems performance tools to collect performance data.
• Analyzes suitability of new computer technology and submits recommendations to agency management.
• Researches technical material to identify solutions to current or potential future problems.
• Monitors and reviews hardware and database software for performance optimization, security, capacity planning, and maintenance needs.
• Coordinates with technical staff in the operation and tuning of applications, which use database software and its dependent communication links.
• Develop policies, procedures and standards for database operations, security, integrity, disaster recovery, and licensing to ensure compliance with licensing requirements, department standards, procedures, and best practice.
• Researches resolution to database software and network related problems and issues, interfacing with vendors to finalize technical solutions.
• Trains subordinate technical staff using formal instruction and on the job direction and guidance.

For further information please contact Judy Ferstenberg, Manager of Database Administration, [e-mail], 603-230-3415.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan
• $50,000 state-paid life insurance plus additional low-cost group life insurance
• Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964