Technical Support Specialist - Remote

Hologic; San Diego (CA); Remote; USD 83,000 - 97,000; Full time

Job summary

A leading medical diagnostics company in San Diego seeks a Technical Support Specialist to provide support for cytology and molecular products. The role includes troubleshooting issues, documenting interactions, and communicating with internal and external customers. Candidates should possess a Bachelor's degree in a relevant field and strong customer service skills. This position offers opportunities for career growth and development.

Benefits

Bonus eligible compensation package

Opportunities for career advancement

Collaborative work environment

Qualifications

• Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field.
• Ability to understand scientific concepts related to DNA, RNA, and cytology.
• Strong customer service skills with good communication and multitasking abilities.

Responsibilities

• Provide technical support for cytology and molecular products via phone and email.
• Troubleshoot issues with diagnostic instruments, reagents, and software.
• Document customer interactions in the CRM system.

Skills

Customer service skills

Strong communication

Multitasking abilities

Flexibility in schedule

Understanding of scientific concepts

Troubleshooting abilities

Education

Bachelor’s degree in biology or related field

Job description

Overview

Why consider this job opportunity:

• Salary up to $83,700
• Bonus eligible compensation package
• Opportunities for career advancement and growth within the organization
• Collaborative work environment with a focus on employee passion and purpose
• Chance to contribute to global health improvements through diagnostic products
• Support available 24/7, with potential for on-call responsibilities

Responsibilities

• Provide technical support for cytology and molecular products via phone and email to both internal and external customers
• Troubleshoot issues with diagnostic instruments, reagents, and software
• Document customer interactions in the CRM system and escalate issues as needed
• Authorize returns of customer products for investigation and determine replacements
• Serve as a liaison to other departments concerning specific product lines

Qualifications

• Bachelor’s degree in biology, Cytotechnology, Medical Laboratory Science, or related field
• Ability to understand scientific concepts related to DNA, RNA, and cytology
• Strong customer service skills with good communication and multitasking abilities
• Flexibility in schedule and comfort with phone communication
• Eagerness to start a career in the field and grow within the department

Preferred Qualifications

• ASCP Cytotechnologist (CT), Medical Technologist (MT), or Clinical Laboratory Scientist (CLS) certification or equivalent
• Experience as a Cytology Prep Technician
• Familiarity with cytology, RT PCR, molecular, or virology
• Ability to troubleshoot Laboratory Information Systems interfaces and network computers
• Bilingual in French and English

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