Technical Support Specialist-onsite training Sidney NY

ZipRecruiter; Cicero (KS); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in the financial sector is seeking a Technical Support Specialist to provide effective technical support to employees. The role involves troubleshooting desktop and laptop issues, managing user accounts, and ensuring optimal use of technology. Candidates should have 3-5 years of relevant experience and a two-year college degree. The position offers a hybrid work option after training, with competitive hourly compensation.

Qualifications

• Three to five years of similar or related experience.
• Completion of specialized certification or licensing.

Responsibilities

• Provides primary tier 2 support for end users.
• Installs, configures, and updates software applications.
• Tracks all desktop hardware and software assets.

Skills

Analytical Skills

Problem-Solving

Effective Communication

Education

Two-Year College Degree

Tools

Antivirus Software

Firewalls

Encryption

Job description

Job Description

Here at SFCU, we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. In this role, you will provide timely and effective technical support to employees by troubleshooting issues and offering guidance related to desktop and laptop computers, peripherals (such as printers and scanners), and software applications—ensuring optimal use of technology and minimal disruption to workflow.

Reporting: Reporting required to headquarters in Sidney, NY for the training period. This role will have the option for hybrid reporting once training is complete. Reporting onsite to our Cicero branch weekly.

Compensation: $23.80-$29.75/hour

Duties include:

• Provides primary tier 2 support for end users.
• Sets up new computers, installs hardware components, and configures devices to meet user needs.
• Installs, configures, and updates software applications, including operating systems, productivity software, and specialized tools used by the organization.
• Diagnoses and resolves issues related to hardware, software, and network connectivity, from fixing slow computers to addressing software crashes or network problems.
• Ensures all desktop systems are regularly updated with the latest security patches and software updates.
• Manages user accounts and access permissions, including creating new accounts and resetting passwords.
• Implements and maintains security measures such as antivirus software, firewalls, and encryption, and educates users on security best practices.
• Tracks all desktop hardware and software assets, ensuring resource availability and equipment accountability.
• Maintains records of support requests, solutions, and system configurations for smooth handovers and support consistency.
• Participates in disaster recovery planning and ensures business continuity.
• Performs other job-related duties as assigned.

Knowledge and Skills

Experience: Three to five years of similar or related experience.

Education: A two-year college degree, completion of specialized certification or licensing, vendor-specific training courses, or job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Ability to interact with internal and external contacts for conflict resolution, relationship building, and cooperation, while maintaining confidentiality and tact.

Other Skills:

• Previous IT support experience, including Network, Systems, or Desktop Support.
• Strong analytical and problem-solving skills.
• Effective communication of technical issues to both technical and non-technical staff.
• Ability to work and travel independently.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration without regard to protected veteran status or other protected categories.