Technical Support Specialist – Online Testing Platform

PSI Services LLC; Henderson (NV); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401k/Pension/Retirement Plan

Enhanced PTO/Annual Leave

Medical insurance

Dental, Vision, Life and Short-Term Disability

Flexible Spending Accounts

Employee Assistance Programme

Volunteer Day opportunities

Job summary

PSI Services LLC is seeking a Technical Support Specialist responsible for assisting test takers with technical issues, providing exceptional service through phone and chat. You'll investigate problems and work towards resolutions while maintaining detailed records.

Qualifications include a high school diploma, technical support experience, and familiarity with tools like ZenDesk and AnyDesk. A competitive salary and comprehensive benefits package are offered, promoting a healthy work-life balance.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 1-3 years Technical Support experience.
• Excellent verbal and written communication skills.
• Experience with ZenDesk, AnyDesk, Cisco, and other TSR applications.
• Knowledgeable in MS Office applications installation, operation, and support.
• PC hardware support knowledge.

Responsibilities

• Provide level 2 technical phone, chat, and email support.
• Investigate system problems and provide solutions.
• Take ownership of issues from start through resolution.
• Participate in the Quality Assurance process for application releases.

Skills

Technical support experience

Communication skills

Knowledge of ZenDesk and AnyDesk

PC hardware support knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

ZenDesk

AnyDesk

Cisco

Job description

PSI Services LLC is seeking a Technical Support Specialist responsible for assisting test takers with technical issues, providing exceptional service through phone and chat. You'll investigate problems and work towards resolutions while maintaining detailed records.

Qualifications include a high school diploma, technical support experience, and familiarity with tools like ZenDesk and AnyDesk. A competitive salary and comprehensive benefits package are offered, promoting a healthy work-life balance.