Technical Support Specialist, Off Hours

MEDITECH; Massachusetts; Hybrid; USD 52,000 - 63,000; Full time

Job summary

A leading healthcare technology firm is seeking an Entry Level Off-Hours Technical Support professional to ensure the reliability of its EHR systems. Responsibilities include troubleshooting technical issues, collaborating with teams to resolve problems, and working on scheduled projects during off-hours. Candidates should possess a degree in a computer-related field, strong communication skills, and a flexible problem-solving approach. The role offers a salary range of $52,800–$63,000 per year, along with comprehensive benefits and a hybrid work model.

Benefits

Health, dental, and vision insurance

401(k) with profit sharing

Tuition reimbursement

Generous paid time off

Qualifications

• Familiarity with Windows desktop environments.
• Experience with database architecture.
• Flexible and proactive approach to problem-solving.

Responsibilities

• Identify and troubleshoot technical issues related to hardware and networking.
• Collaborate to resolve issues and minimize downtime.
• Serve as a front-line technical resource for the EHR.

Skills

Problem-solving

Communication skills

Analytical skills

Multitasking

LAN/WAN skills

Education

Bachelor’s or associate degree in computer-related field

Tools

Windows Server

Database management

Job description

Overview

The Off-Hours Technical Support team ensures customers have a reliable, secure, and high-performing MEDITECH EHR system. This team addresses technical challenges impacting the system's core code, web infrastructure, and integrations (REST APIs). They collaborate with customers and vendors on large-scale IT projects to resolve issues across software bugs, hardware malfunctions, network problems, and functionality issues within the MEDITECH EHR solution.

Responsibilities

• Identify and troubleshoot technical issues related to hardware, networking, operating systems, databases, cloud structures, and related areas
• Collaborate with other members of the Off-Hours technical team to triage and resolve identified issues, including infrastructure and/or applications
• Serve as a front-line technical resource for recognizing and resolving issues in the EHR, understanding the critical nature of any system disruption in a healthcare setting
• Work on scheduled customer technical projects during off-hours to minimize downtime (e.g., data center moves, hardware and software upgrades, Windows patching, system-level code delivery)
• Collaborate with customers and assist vendor partners on large-scale IT projects involving software, hardware, network, and functionality issues with the MEDITECH EHR solution
• Location: Lowder Brook (Westwood) or Foxborough
• Hours: Monday through Friday, 5:00 PM to 12:00 AM, plus one additional hour during the week to total 36 hours (or four days per week, 4:00 PM to 1:00 AM)

Requirements

• Bachelor’s or associate degree with coursework in a computer-related field
• Familiarity with Windows Server and desktop environments
• LAN/WAN and PC maintenance skills
• Experience with database management and architecture
• Flexible and proactive approach to problem-solving
• Exceptional written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to multitask in a fast-paced environment

Compensation and Benefits

Salary range: $52,800–$63,000 per year, with a 10% shift differential. Actual salary determined by skills, experience, education, and other factors permitted by law. MEDITECH offers benefits including health, dental, and vision insurance; profit sharing trust and 401(k); tuition reimbursement; generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role with in-office and remote work as designated by management.

In compliance with federal law, all hires must verify identity and eligibility to work in the United States and complete the required I-9 employment eligibility verification upon hire. MEDITECH will not sponsor applicants for work visas.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting