Technical Support Specialist New Charlotte, North Carolina

Quilt LLC.; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Quilt LLC. seeks a Technical Support Specialist to provide expert support for their POS software and hardware. This role involves troubleshooting, maintaining lab environments, and delivering exceptional customer service. If you're a problem solver eager to grow, we want to hear from you.

Benefits

3 Weeks of PTO

Generous Medical, Dental, and Vision plans

Company Sponsored Life Insurance

401k with Company Match

Qualifications

• Strong written, telephone, and personal communication skills.
• Understanding of technology to resolve issues efficiently.
• Experience with various Operating Systems including Windows.

Responsibilities

• Provide phone and email support to customers.
• Troubleshoot technical problems in Windows and SQL Server.
• Maintain documentation for products and training.

Skills

PC Hardware troubleshooting

Customer Service

Communication

Technical Troubleshooting

Job description

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

Job Responsibilities

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service softskills and the ability to build and maintain customer relationships
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

What we Offer

• 3 Weeks of PTO, Holidays, and Paid Volunteer Day
• Generous Medical, Dental, and Vision plans with low premiums
• Company Sponsored Life Insurance
• 401k with Company Match

Salary:$20-25 per hour, depending on experience
Location: On-site, Charlotte, NC

#LI-Onsite

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

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