Technical Support Specialist, Mechanical & PLC Solutions

Intralox; Baltimore (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

Intralox L.L.C. is seeking a Technical Support Specialist for our New Orleans, LA location. The role focuses on providing technical assistance to customers and internal teams, resolving issues, and ensuring timely problem resolution across applications and equipment.

The position requires a high school diploma or GED, 2+ years of industry experience, strong communication skills in English, and willingness to travel up to 25% after onboarding. Spanish is a plus.

Qualifications

• High school diploma or GED equivalent.
• At least two (2) years industry experience.
• Able to analyze and solve technical problems over the phone.
• Fluent in English (written and verbal); Spanish language skills desired.

Responsibilities

• Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
• Problem/ complaint resolution: handle customer problems by finding causes and recommending solutions on specific applications or equipment.
• Demonstrate ownership of after-sales issues, ensuring resolution for customers and coordinating internal workload to completion.
• Identify recurring issues and communicate with product/design and project management groups.
• Be a team player and coordinate with customer service, account managers, field service technicians, project managers, and other Intralox teams.

Skills

Technical support

Customer service

Troubleshooting

Phone support

Communication

English fluency

Spanish desirable

Education

High school diploma or GED

Associates degree in engineering

Tools

AutoCAD

Excel

Job description

Intralox L.L.C. is seeking a Technical Support Specialist for our New Orleans, LA location. The role focuses on providing technical assistance to customers and internal teams, resolving issues, and ensuring timely problem resolution across applications and equipment.

The position requires a high school diploma or GED, 2+ years of industry experience, strong communication skills in English, and willingness to travel up to 25% after onboarding. Spanish is a plus.