Technical Support Specialist (Industrial Water)

Freddie Mac; Minnetonka (MN); Remote; USD 75,000 - 90,000; Full time

Job summary

A leading environmental services company is seeking a knowledgeable Technical Support Specialist to manage client issues and provide world-class support. This role offers remote work with minimal travel and requires at least 5 years of experience with Veolia WTS systems. Ideal candidates will have strong troubleshooting skills and a background in client relationship management, contributing to enhanced customer satisfaction and service delivery.

Benefits

Opportunity for career advancement

Engaging work environment focused on sustainability

Qualifications

• 5+ years' experience with Veolia WTS systems or equivalent.
• Experience in client relationship management.
• Ability to troubleshoot and repair mechanical and electrical components.

Responsibilities

• Provide technical support to ES install base customers.
• Collaborate with Product Management for issue resolution.
• Drive feedback for product and project improvements.

Skills

Troubleshooting mechanical components

Client relationship management

Electrical component repair

PLC controls knowledge

Reading PFDs and P&IDs

Education

Bachelor's Degree or College Diploma in a relevant field

Job description

Employer Industry: Environmental Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with minimal travel required to customer sites
- Engaging and dynamic work environment focused on sustainability
- Chance to make a significant impact on customer satisfaction and service delivery
- Collaborate with a dedicated team of professionals in a global leader in environmental solutions

What to Expect (Job Responsibilities):
- Provide world-class technical support to ES install base customers, managing issues to closure
- Collaborate with Product Management to identify root causes of failures and communicate progress with customers
- Organize and drive feedback to engineering for product and project delivery improvements
- Lead the resolution of customer complaints and issues throughout the project lifecycle
- Facilitate client issue resolution and participate in Root Cause Analysis (RCA) teams

What is Required (Qualifications):
- Minimum of 5 years' experience with Veolia WTS systems or equivalent industry experience
- 5 years of client relationship management experience
- Ability to troubleshoot and repair mechanical and electrical components found in water treatment plants
- Working knowledge of PLC controls and ability to read and modify PLC logic
- Proficiency in reading Process Flow Diagrams (PFDs), Process and Instrument Drawings (P&IDs), and Electrical Drawings

How to Stand Out (Preferred Qualifications):
- Relevant field experience working on Veolia WTS products
- Background in Root Cause Analysis (RCA) tools
- Bachelor's Degree or College Diploma with a minimum of 5 years of experience in a water treatment field
- Knowledge of equipment and processes related to Veolia WTS products including RO/ED, UF/MBR, and Ion Exchange

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