Technical Support Specialist II

Zvh; Minneapolis (MN); Remote; USD 1,000; Full time

Job summary

Zvh is seeking a Technical Support Specialist II to provide exceptional assistance to customers facing software and hardware product issues. This full-time position is based in Minneapolis, offering a competitive salary and comprehensive benefits. Ideal candidates will have a strong background in technical support and excellent communication skills, ready to contribute to Baxter’s mission of saving and sustaining lives.

Benefits

Dental insurance

Medical insurance

Vision insurance

Paid time off

Parental leave

Qualifications

• At least 1 year of experience in online and phone technical support.
• Experience with cell phones, laptops, and tablets.
• Experience installing/troubleshooting hardware and software.

Responsibilities

• Use technical knowledge to support customers with product issues.
• Analyze issues and identify resolutions based on troubleshooting guidelines.
• Provide emergency coverage and support for critical functions.

Skills

Technical troubleshooting

Customer Service

Bilingual in English/Spanish

Education

High School diploma or GED

Associate’s degree in Information Systems

Tools

Windows servers and networks

Web-based applications

Job description

Technical Support Specialist II page is loaded

Technical Support Specialist II

Apply locations Minneapolis, MN (remote) | Full time | Posted 6 Days Ago | Job requisition id JR - 169851

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your Role at Baxter

• Use your technical knowledge to support customers experiencing software and hardware product issues.
• Analyze reported issues, follow troubleshooting guidelines, establish root cause, and identify resolutions.
• Support Baxter's mission by providing troubleshooting support for our devices.
• Work cross-functionally with Baxter employees and customers, including pharmacy personnel and IT professionals.
• Benefit from Baxter’s benefits such as dental, medical, and vision insurance, paid time off, parental leave, and more.

What you'll be doing

• Perform and maintain knowledge on Level 1 and Level 2 technical support.
• Answer calls and emails promptly and efficiently.
• Troubleshoot software and hardware systems focusing on patient care.
• Understand customer needs and communicate effectively to enhance customer focus.
• Document all customer interactions in company systems following procedures.
• Support sales activities such as account creation, inventory auditing, and product tracking.
• Provide emergency coverage, including off-hours support, maintaining critical functions.

What you'll bring

• High School diploma or GED; Associate’s degree in Information Systems or related field preferred.
• At least 1 year of experience in online and phone technical support.
• Experience with cell phones, laptops, and tablets.
• Minimum one year in Customer Service, Call Center, or related roles.
• Bilingual in English/Spanish is a plus.
• Experience installing/troubleshooting hardware and software, including Windows servers and networks.
• Willingness to work evenings, weekends, holidays, and on-call shifts.
• Experience with web-based and client-server database applications is preferred.
• Knowledge management system experience is a plus.
• Technical certifications are advantageous.
• Healthcare or medical device industry experience is preferred.

Baxter offers flexible workplace policies, competitive pay at $25/hour, and comprehensive benefits. Applicants must be authorized to work in the U.S. without sponsorship.

US Benefits at Baxter (except Puerto Rico)

We offer health and well-being benefits, retirement plans, paid time off, and additional perks. For details, visit our Benefits site.

Equal Employment Opportunity

Baxter is an equal opportunity employer. We evaluate qualified applicants without regard to legally protected characteristics.

Reasonable Accommodations

We provide accommodations for individuals with disabilities. Contact us if you need assistance during the application process.

Recruitment Fraud Notice

Be aware of scams impersonating Baxter. Learn how to protect yourself on our Fraud Notice page.

About Us

Our innovations improve lives worldwide. We are committed to transforming healthcare through smarter, personalized care for the future.