Technical Support Specialist (IAT I)

Cherokee Federal; Hampton (VA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Up to 6% 401(k) match

Paid time off

Medical, dental, and vision insurance

Life and AD&D insurance

Short-term and long-term disability

Job summary

Cherokee Federal is seeking a Technical Support Specialist IAT I to manage workstations, financial applications, and IT equipment across government sites. The position requires US citizenship and an active Secret clearance.

Starting salary range is $58,000 to $62,000 per year. The role includes IA responsibilities, coordination with FSAs, and ensuring governance standards are met, with benefits and security requirements.

Qualifications

• High School Diploma required.
• 1–3 years of IA technology experience.
• IA Technician (IAT) Level I Security+ CE certification required.
• US Citizenship and ability to obtain SECRET clearance.

Responsibilities

• Install, configure, and maintain staff workstations across locations.
• Apply patch updates and configuration changes to maintain workstation security.
• Serve as Information Assurance Officer (IAO) for the Comptroller Units.
• Identify and report network issues to the network help desk for resolution.
• Assist with financial applications such as ABSS, AFM, DEAMS, and DTS.

Skills

Information Assurance (IA) technology

Education

High School Diploma

IA Technician (IAT) Level I Security+ CE certification

Tools

Microsoft Office Suite

MS Windows

MS Teams

Job description

A government contract requires that this position be restricted to U.S. citizens. You must provide documentation that you are a U.S. citizen to qualify.

***This position requires an active Secret clearance.***

Position Summary:

The Technical Support Specialist IAT I perform primary computer systems administration and financial systems application administration. The role requires proficiency in managing workstations, financial applications, and IT equipment to ensure operational efficiency and compliance with governance standards.

Starting Salary Range for Technical Support Specialist IAT I: $58,000 – $62,000

Benefits That Set Us Apart

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

Highlights include:

• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

Essential Functions, Duties & Responsibilities:

Includes the following:

• Install, configure, and maintain staff workstations across locations, ensuring compliance with prescribed governance.
• Apply patch updates and configuration changes to maintain workstation security and functionality.
• Participate in annual training and serve as the Information Assurance Officer (IAO) for the Comptroller Units.
• Identify and report network issues or outages to the network help desk for resolution.
• Provide hardware and software acquisition recommendations based on analysis of IT needs and resources.
• Maintain an inventory of printer consumables and ensure print devices remain operational, including toner replacement.
• Advise management on the latest communication and IT technology available through Air Force procurement channels.
• Act as Portal content and SharePoint content administrator.
• Serve as the Equipment Custodian and Telephone Control Operator (TCO).
• Install, maintain, and troubleshoot various financial applications such as ABSS, AFM, DEAMS, and DTS.
• Assist Financial System Administrators (FSAs) with application upgrades and maintenance.
• Develop continuity procedures for financial applications using MS Office Suite.
• Facilitate collaboration among ACC FSAs, maintaining SharePoint and other platforms to share financial application materials.
• Manage telecommunications operability, including iPhones, VoIP phones, VTC systems, and other devices.
• Add, move, upgrade, or patch PCs and peripheral equipment.
• Performs other job-related duties as assigned
• Perform other job-related duties as assigned.

Education, Experience, Knowledge, Skills and Abilities Required: (Basic Qualifications)

• High School Diploma required.
• 1–3 years of experience in Information Assurance (IA) technology or related fields.
• IA Technician (IAT) Level I Security+ CE certification required.
• Defense Enterprise Accounting and Management System (DEAMS):
• Integrated Accounts Payable System (IAPS)
• Proficiency in Microsoft Office Suite, MS Windows, and MS Teams.
• Ability to lift and carry at least 40 pounds.
• SECRET Clearance and IAT Level I Security+ CE Certification (Mandatory).
• Must be a US Citizen.
• This position requires an active Secret clearance.
• Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
• Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications:

• Familiarity with Air Force (AF) and Department of Defense (DoD) financial systems and IT equipment accountability programs preferred.

Work is performed primarily in a climate-controlled environment.

Company Information:

Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation Strategic Programs, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer:

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Equal Employment Opportunity (EEO) Statement

Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.

Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.

Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at [e-mail].

This position is subject to pre-employment drug testing. Cherokee Federal maintains a drug-free workplace in accordance with applicable federal and state laws and regulations.

This position may be contingent upon the successful completion of a background investigation. The scope of the investigation will be commensurate with position requirements and applicable law.