Technical Support Specialist I - Remote

Grand Canyon Education; Phoenix (AZ); Remote; USD 34,000 - 40,000; Full time

Job summary

A leading education provider is seeking a dedicated Customer Support Representative to assist students with online classroom access and technology troubleshooting. The ideal candidate will possess strong problem-solving skills and effective communication abilities, providing support through various channels including phone, email, and live chat. With a competitive salary and exceptional workplace benefits, this position offers an exciting opportunity to contribute to the educational experience at a higher education institution.

Benefits

Medical, dental, vision, life, and disability insurance

Generous time off plan and 11 paid holidays

Paid time off to volunteer

Covered parking and access to on-site gyms

Education Tuition Discount Program

Qualifications

• Customer-focused attitude and professional demeanor.
• Ability to manage multiple cases effectively.
• Call center or technical support experience desirable.

Responsibilities

• Provide support through telephone, e-mail, social media for online classroom access.
• Assist with troubleshooting and classroom technology setup.
• Document customer requests as per guidelines.

Skills

Problem-solving

Communication

Customer focus

Attention to detail

Job description

Employer Industry: Higher Education

Why consider this job opportunity:
- Salary up to $34,000 per year
- Exceptional workplace benefits including medical, dental, vision, life, and disability insurance
- Generous time off plan and 11 paid holidays
- Paid time off to volunteer in the community or at employer-sponsored events
- Free covered parking and access to on-site gyms at all office locations
- Education Tuition Discount Program for employees and their families

What to Expect (Job Responsibilities):
- Provide telephone, e-mail, live chat, and social media support to students regarding online classroom access
- Assist students with basic and advanced troubleshooting and classroom technology setup
- Handle advanced browser troubleshooting issues for supported applications
- Communicate effectively with users while working to resolve problems in a timely manner
- Prepare required documentation related to customer requests and adhere to proper documentation guidelines

What is Required (Qualifications):
- Must have a customer-focused attitude and a professional, courteous manner
- Ability to manage multiple cases effectively in a fast-paced environment
- Strong problem-solving and troubleshooting skills with attention to detail
- Excellent written and verbal communication skills
- Call center or technical support experience highly desirable

How to Stand Out (Preferred Qualifications):
- Previous experience with university e-learning environments and software preferred but not required
- Self-motivated with a positive and friendly demeanor

#HigherEducation #TechnicalSupport #CustomerService #CareerOpportunity #Benefits

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