Technical Support Specialist I

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Tuition Reimbursement

Retirement Plan (TRS)

On-site childcare

Job summary

UT Southwestern Medical Center in Dallas provides desktop, printer, and peripheral support to faculty and staff, ensuring secure, compliant desktop environments across clinic locations in the DFW area.

The team delivers hands-on user support, with Service Now experience preferred and after-hours rotation as needed. A strong emphasis is placed on customer service, security, and reliable IT operations.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 2 years related experience; related coursework may count.
• License: Valid Texas Driver's License if operating a University-owned vehicle.
• Preferred: Associate's or Bachelor's degree in related field.

Responsibilities

• Support desktop, printer, and peripheral hardware and software for UT Southwestern faculty and staff.
• Diagnose and resolve end-user issues; escalate to senior staff as needed.
• Perform preventative maintenance on end-user devices and peripherals.
• Lifecycle management of end-user devices from deployment to decommissioning.
• Be available for after-hours Service Desk duties as needed.

Skills

Desktop support

Printer/Peripheral support

Customer-facing

ServiceNow

Education

High School Diploma or equivalent

Associate/Bachelor's degree preferred

Tools

ServiceNow

Job description

parental leave, paid time off, paid holidays, tuition reimbursement

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Technical Support Specialist II's primary role is to provide desktop, printer, and peripheral support to UT Southwestern faculty and staff regarding personal computing hardware and software, computer networking, and/or telecommunications. You will ensure the desktop environment complies with UT Southwestern Information Security requirements. This on-site position is primarily within our clinic locations throughout the DFW Metroplex. The primary hours are 8 am - 5 pm Monday - Friday. The candidate must be flexible to work outside of normally assigned shifts as needed. This position is customer-facing to provide user desktop support. Service Now is experience preferred

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent
  
• Experience
  2 years related experience.
  Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
  
• Licenses and Certifications
  If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B Upon Hire
  

Preferred

• Education
  Associate's Degree in related field or
  Bachelor's Degree in related field.
  

JOB DUTIES

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc.
• Diagnose and repair routine end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.