Technical Support Specialist - Healthcare Pharmacy

APSRemoteRx; Houston (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid Time Off

Job summary

Partners Pharmacy in Houston, TX is seeking a Customer Support Representative to support our long-term care pharmacy operations. The role focuses on handling technical inquiries, triaging issues, and ensuring timely resolutions for a high-volume call center environment.

You will work with PPAMS, remote desktop tools, and various software to diagnose and resolve end-user issues, escalate when needed, and maintain strong customer satisfaction.

Qualifications

• 3-5 years of related experience in a technical inbound/outbound call center.
• Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
• Extensive phone support of end user with various operating systems and software
• Must have excellent communication skills, abiility to multi-task, and high attention to detail

Responsibilities

• Open, update, and resolve support tickets in PPAMS.
• Provide high-volume technical inbound/outbound phone support.
• Monitor automated dispensing machines to ensure continuous service.
• Use remote desktop tools to resolve end-user issues.
• Escalate critical issues within defined time frames.
• Enter and dispatch service calls using tracking systems.

Skills

Call center

Remote desktop

PPAMS support

Technical troubleshooting

Education

Associate's Degree

Bachelor's preferred

Tools

DocuTrack

Framework

MXIE

Zultys

Citrix

Remote-In tools

Web Cameras

Job description

Partners Pharmacy in Houston, TX is seeking a Customer Support Representative to support our long-term care pharmacy operations. The role focuses on handling technical inquiries, triaging issues, and ensuring timely resolutions for a high-volume call center environment.

You will work with PPAMS, remote desktop tools, and various software to diagnose and resolve end-user issues, escalate when needed, and maintain strong customer satisfaction.