Technical Support Specialist (Fully Remote)

Lightspeed Systems; United States; Remote; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.

Lightspeed Systems is seeking a technical support specialist to assist customers via phone, email, chat, and other channels.

Qualifikationen

• Bachelor’s degree in IT, CS, or related field with 6+ months of support experience.
• Familiarity with Windows and macOS and strong troubleshooting skills.
• Excellent communication and a customer-first mindset.

Aufgaben

• Provide technical support via phone, email, chat, and other channels.
• Troubleshoot software, device, networking, and configuration issues.
• Collaborate with Product and Engineering teams to resolve complex challenges.

Kenntnisse

Troubleshooting

Customer focus

Communication

Ausbildung

Bachelor’s degree in IT, CS, or related field

Tools

Windows

macOS

Jobbeschreibung

• Provide technical support via phone, email, chat, and other channels.
• Troubleshoot software, device, networking, and configuration issues.
• Collaborate with Product and Engineering teams to resolve complex challenges.

About You:

• Bachelor’s degree in IT, CS, or related field with 6+ months of support experience.
• Familiarity with Windows and macOS and strong troubleshooting skills.
• Excellent communication and a customer-first mindset.

About Us:

• Lightspeed Systems provides cloud-managed solutions for K-12 schools.
• Serving 23 million students, we are a collaborative and employee-focused team.

Lightspeed Systems

Lightspeed Systems provides cloud-managed solutions for schools, including web filtering, student safety monitoring, classroom management, and data analytics. With over 25 years in education, the company serves 23 million students across 31,000 schools in 43 countries and fosters a supportive, employee-focused culture.