Technical Support Specialist - Evenings/On-Call

CareXM; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Technical Support Specialist to join their remote team. This role involves troubleshooting technical issues, assisting customers via email, phone, and chat, and providing training on products. The ideal candidate will possess strong communication skills and a proactive attitude, ready to tackle challenges and improve user experience. With a focus on collaboration and problem-solving, this position offers an exciting opportunity to support a variety of service activities while working flexible hours, including evenings and weekends. Join a forward-thinking team dedicated to enhancing customer satisfaction and technical support.

Benefits

Health insurance

Flex Spending/Health Savings Accounts

Dental Insurance

Vision insurance

Short Term Disability

Paid time off

401(k) plan

Life insurance

Employee assistance program

Paid training

Qualifications

• Experience in technical support or help desk roles preferred.
• Strong aptitude for troubleshooting and resolving issues.

Responsibilities

• Analyze and resolve technical problems for customers and staff.
• Provide training and create documentation for CareXM products.
• Collaborate with teams to improve processes and resolve challenges.

Skills

Troubleshooting internet technology issues

Problem-solving skills

Organizational skills

Verbal communication skills

Written communication skills

Team collaboration

Adaptability

Education

Specialized training in technical support

Customer service experience

Job description

Technical Support Specialist - Evenings/On-Call

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This range is provided by CareXM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $19.00/hr

Job Title

Technical Support Specialist - Evenings/On-Call

Location

Remote

Salary

$19.00 per hour

Summary

At CareXM, the Technical Support Specialist will quickly learn and troubleshoot technical systems. This role involves working directly with our customers and internal staff via email, phone, and chat to resolve technical questions and assist with setup and training. The ideal candidate will support a variety of service activities to maintain and improve the user experience with our technologies.

Responsibilities

• Analyze and resolve technical problems encountered by customers and internal team members.
• Clearly communicate the value of CareXM product(s) to customers and how they meet their needs.
• Maintain detailed records of activities, interactions, and overall satisfaction of service delivered.
• Ensure systems are working according to documentation through quality assurance.
• Handle internal escalations and provide advanced support for complex issues.
• Collaborate with other departments to improve processes and resolve technical challenges.
• Provide training to customers on the use of CareXM products.
• Create user guides and other documentation to assist customers and internal staff.
• Participate in on-call rotations to provide support during non-business hours.

Qualifications

• Strong aptitude for troubleshooting internet technology issues.
• Education and/or specialized training in technical support and/or customer service (or contact center) help desk experience preferred.
• Self-motivated and proactive with a positive attitude.
• Excellent problem-solving and organizational skills.
• Strong verbal and written communication skills, with a keen attention to detail.
• Ability to work and collaborate in a team environment.
• Adaptability and drive to grow and learn.
• Ability to work a flexible schedule that includes nights and weekends.

Benefits

• Health insurance
• Flex Spending/Health Savings Accounts
• Dental Insurance
• Vision insurance
• Short Term Disability
• A Day of service (8 hrs to volunteer in addition to earned PTO)
• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistance program

The salary range will reflect the candidate’s final work location and other factors such as experience, education, skills, and market considerations.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Veterans are encouraged to apply!