Technical Support Specialist: Electrical/Mechanical

Behm-Consulting-LLC

Appleton (WI)

On-site

USD 55,000 - 75,000

Full time

10 hours ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Professional development

Job summary

Fox Valley Elevator is seeking a Technical Support Specialist with mechanical and electrical problem-solving skills to join our office-based team in Wisconsin. You’ll troubleshoot remotely, support field technicians, and ensure code compliance for residential elevator installations.

This role emphasizes clear communication, documentation, and collaboration with vendors, installation teams, and customers. Experience with HVAC, electrical, or mechanical systems and a comfort with schematics will

Qualifications

HVAC, mechanical, electrical, or field-service experience.
Ability to read wiring diagrams, schematics, and service manuals.
Strong communication and customer-service mindset.
Comfortable using computers, CRM systems, and ticketing tools.

Responsibilities

Remote Troubleshooting for elevator systems via phone and email.
Support field technicians with step-by-step guidance using schematics and manuals.
Ensure code compliance for residential elevator installations.
Provide parts quotes and coordinate with vendors.
Assist with modernization projects for legacy elevator systems.
Deliver training to installation technicians.
Document issues, track KPIs, and support call-center operations.
Build strong customer relationships and provide clear, professional communication.

Skills

Strong problem-solving mindset

Strong mechanical aptitude

Read wiring diagrams/schematics

Excellent communication skills

CRM systems & ticketing tools

Customer-first attitude

Education

No degree required

Hands-on experience preferred

Tools

CRM systems

Ticketing tools

Job description

Technical Support Specialist: Electrical/Mechanical

**Direct Hire
Fox Valley Elevator is a leading manufacturer of high-quality residential elevator systems. We’re growing and looking for a mechanically skilled professional who wants to get off the road and into a stable, predictable, office-based role. This position is perfect for someone with HVAC, mechanical, electrical, or field-service experience who enjoys troubleshooting but wants a consistent daily routine.

Fox Valley Elevator is a leading manufacturer of premium residential elevators and dumbwaiters, dedicated to improving accessibility, safety, and quality of life through innovative design and exceptional craftsmanship. Proudly manufacturing its products in Wisconsin, Fox Valley Elevator is recognized for its commitment to quality, continuous improvement, and delivering customized solutions that serve customers across the United States. Behm Consulting, LLC is proud to partner with Fox Valley Elevator in the search for talented professionals who are ready to build a rewarding career with an innovative and growing manufacturer.

What You’ll Do

Remote Troubleshooting for elevator systems via phone and email
Support field technicians with step-by-step guidance using schematics and manuals
Ensure code compliance for residential elevator installations
Provide parts quotes and coordinate with vendors
Assist with modernization projects for legacy elevator systems
Deliver training to installation technicians
Document issues, track KPIs, and support call-center operations
Build strong customer relationships and provide clear, professional communication

What You’ll Do

Remote Troubleshooting for elevator systems via phone and email
Support field technicians with step-by-step guidance using schematics and manuals
Ensure code compliance for residential elevator installations
Provide parts quotes and coordinate with vendors
Assist with modernization projects for legacy elevator systems
Deliver training to installation technicians
Document issues, track KPIs, and support call-center operations
Build strong customer relationships and provide clear, professional communication

What Makes You a Great Fit

Strong problem-solving mindset…
Strong mechanical aptitude (HVAC, mechanical, electrical, elevator, or similar background)
Ability to read wiring diagrams, schematics, and service manuals
Excellent communication skills
Comfortable using computers, CRM systems, and ticketing tools
Strong problem-solving mindset and customer-first attitude

No degree required — hands‑on experience matters most.

Preferred (Not Required)

Elevator industry experience
CET, PMP, or other technical certifications
Experience training technicians
Knowledge of residential elevator codes
Familiarity with modernization or legacy equipment
PLC
Mitsubishi and Siemens products.

Work Environment

Office-based role with predictable daily routine
Occasional site visits
Extended phone/computer work
Light lifting (up to 75 lbs)

Benefits

Health, dental, and vision insurance
401(k) with company match
PTO + paid holidays
Professional development opportunities
Supportive, innovative team culture

Fox Valley Elevator is an equal opportunity employer, welcoming applicants from all backgrounds and identities. We look forward to finding a passionate, skilled individual to join our team and contribute to technical excellence in elevator support and modernization.

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