Technical Support Specialist – Client-Focused BPS Solutions

Insperity; Houston (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Insperity provides the most comprehensive suite of scalable HR solutions with a focus on flexibility, growth, and well-being. This role supports Insperity Business Performance Solutions (BPS) for existing clients, delivering remote and phone support, maintaining client records, and ensuring high customer satisfaction across multiple tasks.

Qualifications include a Bachelor’s degree or equivalent, strong communication, and experience with CRM and web-based tools.

Qualifications

• Bachelor’s Degree or equivalent experience is required.
• Technical support experience is preferred.
• Experience in the operation of a multi-line telephone console is preferred.
• Excellent communication skills, both verbal and written.
• Solid interpersonal skills to interface with co-workers and customers.
• Ability to manage multiple tasks to completion with minimal supervision.
• Basic understanding of various Internet browser technologies
• Knowledge of web-based software solutions
• Knowledge of Microsoft Windows and Apple operating platforms.
• Strong analytical thinking skills and process-driven work habits.
• Basic knowledge of CRM systems and usage.
• Ability to effectively communicate with technical and non-technical staff in both written and verbal format.
• Ability to work alone and collaboratively, with technical personnel as needed.
• Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment.

Responsibilities

• Performs remote software support for clients on BPS solutions including setup and diagnostics.
• Answering phones politely, efficiently, directing calls to appropriate department.
• Maintaining client information in Client Record Management system.
• Providing backup phone support for other Technical Support teams.
• Monitoring email inboxes and providing excellent email technical support.
• Modifying setup to support changes in the client’s business rules.
• Using software diagnostics tools to troubleshoot client software issues.
• Retraining clients on software and documenting interactions.
• Providing technical support via telephone or online on any BPS product purchased by client.
• Logs software issues and provides temporary known workarounds as needed.
• Works with customers to optimize their experience with BPS solutions.
• Handles business sensitive information with confidentiality.
• Tracks process to escalate unresolved tickets as per guidelines.
• Keeps email inboxes monitored and supports customer satisfaction.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Browsers & web tech

CRM knowledge

Windows & Mac OS

Education

Bachelor’s Degree or equivalent experience

Tools

CRM software

Web-based software

Multi-line telephone console

Job description

Insperity provides the most comprehensive suite of scalable HR solutions with a focus on flexibility, growth, and well-being. This role supports Insperity Business Performance Solutions (BPS) for existing clients, delivering remote and phone support, maintaining client records, and ensuring high customer satisfaction across multiple tasks.

Qualifications include a Bachelor’s degree or equivalent, strong communication, and experience with CRM and web-based tools.