Technical Support Specialist (based in Malaysia)

Hostinger; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their remote customer support team. This role offers the chance to provide expert assistance on web hosting products while enhancing customer experiences through innovative solutions. With a focus on continuous learning and professional growth, employees enjoy a flexible work environment and a culture that prioritizes wellness. If you're ready to embrace change and make a difference in the tech world, this opportunity is perfect for you!

Benefits

Limitless learning opportunities

Home office budget

Company-provided sick days

Recharge leave

Sports and hobby clubs

Company events and Workations

Milestone gifts for life events

Qualifications

• Experience in customer support, ideally through live chat.
• Understanding of domains, DNS, emails, and website troubleshooting.

Responsibilities

• Provide expert support on Hostinger products via live chat.
• Simplify technical issues for customers of all expertise levels.
• Enhance the Kodee AI Assistant for better customer support.

Skills

Fluent in English (C1 or native)

Customer support experience in tech or SaaS

Exceptional communication skills

Understanding of web hosting concepts

Tools

WordPress

hPanel

cPanel

Customer support platforms

Job description

About us

Join Hostinger and we’ll grow fast!

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.

Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.

Our culture: Guided by 10 company principles.

Our formula for success: Customer obsession, innovative products, and talented teams.

About you

Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected.

Before you apply, consider if you:

• Care deeply about your work, finding purpose in making online success possible for anyone.

• Own your growth, continuously learning and improving yourself.

• Approach problems critically, proposing solutions driven by curiosity and creativity.

• Adapt quickly through changes in a fast-paced environment.

• Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.

• Collaborate with different teams and perspectives effectively to achieve meaningful solutions.

Your day-to-day

Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.

In this role, you will:

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.

• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.

• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.

• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.

• Proactively identify and implement improvements to your work, team and department.

Key information:

• We provide guidance for Hostinger culture, products, and CS operations.

• This is an opportunity that requires rotation-based availability, including some weekend days.

• Being 100% remote, you will need a workspace with reliable high-speed internet connection.

Your skills and experience

• Fluent in English (C1 or native), written and spoken.

• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.

• Exceptional communication skills.

• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

What makes you stand out:

• Advanced understanding of web hosting technologies, server management, and performance optimization.

• Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.

• Experience contributing to or improving AI-powered systems.

What you get

360 Growth: We provide limitless learning opportunities : 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture , digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.

Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines (morning, day, and night) make it easier to balance studies or other personal priorities. You can also use a home office budget to create a comfortable and effective setup.

Wellness Simplified: Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.

Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Get ready to take your personal and professional growth to new heights! Join Hostinger today and be part of our journey

Three. Two. Onboard