Technical Support Specialist (based in Lithuania)

Hostinger; United States; Remote; Full time

Job summary

An innovative company is looking for a customer support expert who thrives in a dynamic environment. This role focuses on providing exceptional assistance to customers, simplifying complex technical issues, and enhancing AI-driven support systems. You will engage with diverse teams to improve customer experiences while working in a culture that emphasizes growth and adaptability. With flexible working conditions and a commitment to employee wellness, this position offers a unique opportunity to make a meaningful impact in the tech industry. If you're ready to embrace change and drive success, this role is for you!

Benefits

Limitless learning opportunities

Flexible work environment

Health insurance from Day 1

Gym memberships

Recharge leave

Company events

Access to sports and hobby clubs

Milestone gifts

Qualifications

• Fluent in Lithuanian and English with strong communication skills.
• Experience in customer support, especially in tech or SaaS environments.

Responsibilities

• Provide expert support on products and troubleshoot technical challenges.
• Contribute to teams that enhance customer experience based on needs.

Skills

Fluent in Lithuanian

Fluent in English

Customer support experience

Exceptional communication skills

Understanding of web hosting concepts

Tools

WordPress

hPanel

cPanel

customer support platforms

Job description

About us

Join Hostinger and we’ll grow fast!

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.

Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.

Our culture: Guided by 10 company principles.

Our formula for success: Customer obsession, innovative products, and talented teams.

About you

Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn’t a place for those who seek comfort in routine. It’s for those ready to excel in the unexpected.

Before you apply, consider if you:

1. Care deeply about your work, finding purpose in making online success possible for anyone.
2. Own your growth, continuously learning and improving yourself.
3. Approach problems critically, proposing solutions driven by curiosity and creativity.
4. Adapt quickly through changes in a fast-paced environment.
5. Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.
6. Collaborate with different teams and perspectives effectively to achieve meaningful solutions.

Your day-to-day

• Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.

In this role, you will:

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
• Proactively identify and implement improvements to your work, team and department.

Key information

• We provide training during onboarding for Hostinger culture, products, and CS operations.
• This is a position with rotation-based shifts (morning, day, and night shifts), including some weekend days.
• You are based in Lithuania.
• A workspace with reliable high-speed internet connection when working from home is required.

Your skills and experience

• Fluent in Lithuanian and English (C1 or native), written and spoken.
• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
• Exceptional communication skills.
• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

What makes you stand out:

• Advanced understanding of web hosting technologies, server management, and performance optimization.
• Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
• Experience contributing to or improving AI-powered systems.

Compensation

• An hourly salary starting from 8.50 EUR to 10.50 EUR based on your skills and experience.

Benefits for you

• 360 Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, feedback culture, and physical and digital libraries. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
• Freedom & responsibility: Work on your terms: from modern offices with snacks, PlayStation, Xbox, and sports equipment in Kaunas, Vilnius, or Indonesia, the comfort of home, or anywhere in the world. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate every week.
• Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
• Work hard - party hard: Recognize hard work with company events like Summerfest & Winterfest, Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Check out this video from our Customer Success people who give you a sneak peek into the job!

Unlock ambition. Apply NOW. Scale Success!