Technical Support Specialist – Azure & Microsoft Tools

Blueprint; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A technology solutions firm is seeking a Technical Support Specialist to provide advanced support for Microsoft technologies including Azure and GitHub. This fully remote role involves troubleshooting complex issues, developing automation tools, and collaborating with a global community. Ideal candidates will have strong technical support experience and excellent communication skills. Competitive pay and comprehensive benefits are offered.

Benefits

Medical, dental, and vision coverage

Flexible Spending Account

401k program

Competitive PTO offerings

Parental Leave

Opportunities for professional growth and development

Qualifications

• Proven experience providing technical support in IT, software, or cloud environments.
• Strong proficiency with Microsoft technologies.
• Excellent communication skills.

Responsibilities

• Provide advanced technical support to a global community of technical professionals.
• Troubleshoot and resolve complex issues across Microsoft technologies.
• Develop and maintain automation tools to improve support operations.

Skills

Advanced technical support experience

Proficiency with Azure

PowerShell scripting

Troubleshooting complex issues

GitHub knowledge

Visual Studio Code

Tools

Dynamics 365

Windows server environments

Entra / identity and access management

Job description

Overview

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and theexpertiseof our teams, who all have unique perspectives and years of experience across multiple industries.We’rebold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets byleveragingcutting-edgetechnology to createadditionalrevenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life.Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams.You’llfocus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds.At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions.We guarantee youwon’tfind a better place to work and thrive than at Blueprint.

We are looking fora Technical Support Specialist – Azure & Microsoft Tools to join us as we buildcutting-edgetechnology solutions!This is your opportunity to be part of a team that is committed to deliveringbest in classservice to our customers.

In this role, you will provide advanced technical support and solutions for a global community of developers and technical professionals.You’llwork hands-on with Microsoft technologies—including Azure, Entra, GitHub, Visual Studio Code, PowerShell, and Dynamics 365—to troubleshoot complex issues, develop automation tools, and strengthen the overall support experience. Beyond resolving individual cases,you’llanalyze recurring problems,identifyopportunities for process improvements, and helptransitionthe team’s support platform. Thisposition is fully remote within the U.S., with coverage aligned to Pacific and Eastern Time Zones.You’llbe part of a collaborative team that values problem solving, customer focus, and continuous growth.

Responsibilities

• Provide advanced technical support to a global community of technical professionals and influencers.
• Troubleshoot and resolve complex issues across Microsoft technologies, including Azure, Entra, GitHub, Visual Studio Code, and Windows server environments.
• Develop andmaintainautomation tools (e.g., PowerShell scripts, command-line utilities) to improve support operations.
• Analyze recurring issues, recommend solutions, andidentifyopportunities for automation and process improvements.
• Support the transition from ServiceNow to Dynamics 365 and helpmaintain/update an extensive knowledge base of technical resources.
• Assistwith planning and supporting virtual and occasional in-person community events, including escalations or off-hours needs asrequired.
• Collaborate with teammates to ensure consistent, high-quality service delivery.
• Communicate effectively with technical professionals, developers, and stakeholders.

Qualifications

• Proven experience providing technical support in IT, software, or cloud environments.
• Strongproficiencywith Microsoft technologies, including:
• PowerShell and command-line scripting
• Azure administration and configuration
• Entra / identity and access management
• GitHub
• Visual Studio Code
• Dynamics 365 (or equivalent enterprise platforms)
• Familiarity with IT infrastructure concepts, tenant management, and server administration.
• Ability to troubleshoot and resolve complex technical issues independently.
• Strong analytical mindset, with the ability toidentifypatterns and propose improvements.
• Excellent communication skills and comfort working directly with technical professionals and stakeholders.
• Flexibility to occasionally adjust hours for global event support or rare escalations.
• Ability to work effectively in a remote, distributed team environment across time zones.

Preferred Qualifications

• Experience supporting developer- or community-focused technical programs.
• Prior experience creating, managing, or expanding a technical knowledge base.
• Exposure toadditionalautomation solutions (e.g., workflow or process automation tools).
• Previousexperience working with global, distributed teams.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state:$36.06to$40.87USD/hour. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you needassistanceor a reasonable accommodation to complete the application process, please reach out to: [e-mail]

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote – USA (coverage required across Pacific and Eastern Time Zones)