Technical Support Specialist Astec Industries

Northwest Iowa Community College; Yankton (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Astec is seeking a Technical Support Specialist to diagnose equipment issues and, with on-site technicians, remotely remedy performance problems to restore specifications under the direction of Product Support / Service Management.

You will work cross-functionally within Astec to aid problem recognition, document technical details, and support process improvements, leveraging knowledge of electrical circuits and blueprints.

Qualifications

• High school diploma is required; college degree in electrical (or equivalent experience) is a plus.
• Experience in construction, manufacturing, or related fields.
• Experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries.
• Knowledge of electrical and electronic circuits.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment.

Responsibilities

• Diagnose and troubleshoot equipment performance issues, coordinating with on-site techs.
• Contribute to problem recognition, documentation, and process improvements.
• Provide technical documentation to support product improvements.

Skills

Electrical knowledge

Blueprint reading

Mechanical drawings

Troubleshooting

Field experience

Education

High school diploma

Electrical degree

Job description

ABOUT THE POSITION

Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.

To be successful in this role, your experience and competencies are:

• High school diploma is required; college degree in electrical (or equivalent experience) is a plus.
• Experience in construction, manufacturing, or related fields.
• Experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries.
• Knowledge of electrical and electronic circuits.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers.
• Honesty and integrity in all aspects of business.
• Respect for all individuals.
• Preserving entrepreneurial spirit and innovation.
• Safety, quality and productivity as means to ensure success.