Technical Support Specialist After Sales

Jezet Seating NV; Town of Belgium (WI); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Fringe benefits

Training opportunities

Résumé du poste

Jezet Seating NV, located in Wisconsin, is seeking an After-Sales Technical Support Specialist to serve as the first point of contact for customers facing issues with telescopic grandstands. The role involves analyzing technical reports, coordinating with internal departments for solutions, and ensuring technician schedules align with customer needs.

This full-time position offers a dynamic environment with opportunities for initiative and development within a skilled team. Competitive remuneration and various benefits are also provided.

Qualifications

• Experience in after-sales technical support preferred.
• Fluency in Dutch and English, good command of French.
• Ability to work collaboratively with engineering and technical teams.

Responsabilités

• Act as first point of contact for customers with issues.
• Analyze and provide solutions for technical problems.
• Coordinate with costing department for repair quotations.
• Assist technicians in scheduling and provide support onsite.
• Collaborate with various departments to ensure service quality.

Connaissances

Technical proficiency

Communication skills

Customer service

Team collaboration

Formation

Broad technical background (electrical, mechanical, pneumatic)

Category B driving licence

Description du poste

TECHNICAL SUPPORT SPECIALIST AFTER SALES

After-Sales Technical Support Specialist

As an After-Sales Technical Support Specialist, you will be the first point of contact for customers experiencing issues with our telescopic grandstands. You will analyse reports received by phone or email, identify the problem and offer practical solutions.

If a repair is required, you will provide our costing and quotation department with all the necessary information so that they can quickly draw up an accurate quotation. In addition, in consultation with our Engineering department, you will prepare various after-sales tasks so that our technicians can set off fully informed.

You are also closely involved in the technicians’ scheduling and act as their first point of contact when they encounter problems on site. Thanks to your technical insight and communication skills, you help both customers and colleagues move forward quickly.

You analyse technical issues with our telescopic stands.

You advise customers by telephone or email and provide practical solutions.

You gather and provide the necessary information to the costing and quotation department for the preparation of repair quotations.

You prepare after-sales service calls for technicians, in collaboration with the Engineering department.

You will be actively involved in the scheduling of fitters and technicians.

You will act as the first point of contact for fitters in the event of technical issues on site.

You will work closely with various internal departments to ensure a smooth service.

What we offer

A full-time role with plenty of variety and technical challenges.

A key role within an internationally oriented company.

A close-knit team of experienced and motivated colleagues.

Short lines of communication, scope for initiative and training opportunities.

Competitive remuneration supplemented by fringe benefits.

A stable job in a growing company with expertise in grandstand systems.

Who are you?

You have a broad technical background (electrical, mechanical, pneumatic).

You don’t need to be a specialist, but you do need to be technically proficient.

You speak fluent Dutch and English and have a good command of French.

(German is a plus).

You hold a Category B driving licence.

You are eager to learn, motivated and flexible.

You are a team player, have strong communication skills and are customer-friendly.