Technical Support Specialist-5

Realign Llc; Santa Clara (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Realign Llc is seeking a Senior Technical Support Specialist for onsite work in Santa Clara, CA. Candidates should have 7+ years of experience and strong Linux, CLI, networking, and scripting skills.

The role requires independent problem solving and the ability to work across technical and non-technical teams. Responsibilities include troubleshooting complex system issues, executing automation tasks, and ensuring rapid resolution while maintaining calm under pressure in a dynamic operations

Qualifications

• Must have strong Linux systems knowledge.
• Proficient with command-line/CLI tools.
• Understanding of databases and basic concepts.
• Networking beyond basic desktop connectivity.
• Scripting and/or automation experience.
• Experience with remote system troubleshooting.

Responsibilities

• Troubleshoot and diagnose issues to resolve root causes.
• Approach unfamiliar problems logically and methodically.
• Learn new technologies quickly and research unfamiliar systems.
• Work independently without step-by-step instructions.
• Ask questions when information is missing and escalate when needed.
• Takes ownership and follows through until issues are resolved.
• Avoid guessing when a change could impact a system.

Skills

Linux systems

Command-line / CLI tools

Databases basics

Networking beyond basic connectivity

Scripting/automation

Remote system troubleshooting

Troubleshooting ownership

Communication with mixed tech levels

Calm under pressure

Independent work

Prioritization

Job description

Networking beyond basic desktop connectivity

Scripting and/or automation

Required Skills

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escal**?**
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.

Job Type: Full Time

Job Category: IT

Job Description

Role: Technical Support Specialist

Location: Santa Clara, CA (Onsite)

Exp: 7+ years
Full Time

Must Have Technical/Functional Skills

• Linux systems
• Command-line / CLI tools
• Databases and basic database concepts
• Networking beyond basic desktop connectivity
• Scripting and/or automation
• Remote system troubleshooting

Roles & Responsibilities

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escal**?**
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.

• Enjoys troubleshooting and figuring out why something isn't working.
• Approaches unfamiliar problems logically and methodically.
• Learns new technologies quickly and is comfortable researching unfamiliar systems.
• Can work independently without requiring step-by-step instructions.
• Asks good questions and knows when additional information is needed.
• Knows when to continue troubleshooting, when to ask for help, and when to escal**?**
• Takes ownership and follows through until an issue is resolved.
• Exercises good judgment and avoids guessing when a change could negatively affect a system.
• Can recognize urgency and business impact and prioritize competing issues appropriately.
• Communicates professionally with people with different levels of technical knowledge.
• Can remain calm and effective when users are frustrated or operations are disrupted.
• Works effectively across both technical and non-technical teams.
• Is dependable, organized, and comfortable working in a dynamic operational environment.
• Is willing to help outside of narrowly defined responsibilities when the situation requires it.