Technical Support Specialist 2

BD; Springfield (IL); Presencial; USD 65.000 - 75.000; Jornada completa

Descripción de la vacante

BD is seeking a Technical Support Specialist 2 for a limited-term assignment in Springfield, IL. You will support ES 1.1x upgrade activities, troubleshoot complex issues from server to station, and coordinate with cross-functional teams to resolve high-risk customer escalations.

Expect involvement in regulatory adherence and ongoing knowledge expansion of ES 1.1x. This contract-friendly role offers benefits and a defined end date around June 2028.

Formación

• Experience providing technical support for medical devices or complex systems.
• Ability to manage customer escalations and prioritize high-risk issues.
• Familiarity with regulatory requirements in medical technology environments.

Responsabilidades

• Collaborate with ES 1.1x upgrade team to coordinate support.
• Ensure adherence to ES 1.1x remediation regulatory requirements.
• Resolve cases and manage escalations promptly in a dynamic upgrade environment.
• Maintain knowledge of ES 1.1x to troubleshoot effectively.

Conocimientos

Technical support

Customer escalations

Cross-functional teamwork

Regulatory compliance

Troubleshooting

Herramientas

Medstation systems

Server-to-station integration

Descripción del empleo

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

** This position is a limited-term assignment and is anticipated to last approximately through June 2028. This opportunity includes benefits such as (medical, health, dental, 401k). Eligibility for these benefits will be based on the eligibility requirements as determined by the BD Total Rewards policy **PurposeThe purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians, in a timely and professional manner. Each TSS-2 is expected to understand the Medstation systems from the server to the station, as well as any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross-functional collaboration, and empowering our TSS-2 to take calculated risks and continuously improve our culture, processes, and service.This role is exclusively designated to provide CSC support to internal peers related to the upgrade and implementation of ES 1.1x.

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting &amp