Technical Support Specialist 2

BD; Madison (WI); On-site; USD 58,000 - 75,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to support ES 1.1x upgrade activities and rapid issue resolution across the MedStation ecosystem. This temporary role emphasizes regulatory adherence, cross-functional collaboration, and proactive knowledge expansion.

The assignment runs through June 2028 with standard benefits included. The candidate will work closely with an ES 1.1x upgrade team, providing timely support, troubleshooting, and escalation management in a fast-paced environment to

Qualifications

• Experience supporting ES 1.1x upgrade projects.
• Familiar with regulatory requirements for ES 1.1x remediation.
• Ability to troubleshoot high-priority issues under time pressure.

Responsibilities

• Collaborate effectively with cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and expand knowledge of ES 1.1x to ensure proficiency in troubleshooting.

Skills

Customer support

Technical troubleshooting

Cross-functional collaboration

Documentation

Regulatory awareness

Tools

ES 1.1x upgrade tooling

Job description

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

** This position is a limited-term assignment and is anticipated to last approximately through June 2028. This opportunity includes benefits such as (medical, health, dental, 401k). Eligibility for these benefits will be based on the eligibility requirements as determined by the BD Total Rewards policy **PurposeThe purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians, in a timely and professional manner. Each TSS-2 is expected to understand the Medstation systems from the server to the station, as well as any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross-functional collaboration, and empowering our TSS-2 to take calculated risks and continuously improve our culture, processes, and service.This role is exclusively designated to provide CSC support to internal peers related to the upgrade and implementation of ES 1.1x.

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting &amp