Technical Support Specialist 2

BD; Baton Rouge (LA); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

401k

Résumé du poste

BD is seeking a Technical Support Specialist 2 for a limited-term assignment in the Baton Rouge area. The role supports ES 1.1x upgrade efforts, handles complex, time-sensitive issues, and escalations, and works with field service and internal teams to ensure timely resolutions while complying with regulatory requirements.

The position includes benefits such as medical, dental, and 401k, and is anticipated to last through June 2028, with opportunities to contribute to process improvements and

Qualifications

• Experience resolving complex, time-sensitive issues in a technical environment.
• Ability to work with cross-functional teams on upgrade projects.
• Familiarity with ES 1.1x remediation efforts and regulatory requirements.

Responsabilités

• Collaborate effectively with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x for troubleshooting and support.

Connaissances

Customer support

Troubleshooting

Regulatory compliance

Cross-functional collaboration

ES 1.1x upgrade

Description du poste

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

** This position is a limited-term assignment and is anticipated to last approximately through June 2028. This opportunity includes benefits such as (medical, health, dental, 401k). Eligibility for these benefits will be based on the eligibility requirements as determined by the BD Total Rewards policy **PurposeThe purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians, in a timely and professional manner. Each TSS-2 is expected to understand the Medstation systems from the server to the station, as well as any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross-functional collaboration, and empowering our TSS-2 to take calculated risks and continuously improve our culture, processes, and service.This role is exclusively designated to provide CSC support to internal peers related to the upgrade and implementation of ES 1.1x.

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting &amp