Technical Support Specialist 1

Redwood Family Care Network; Kent (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading care provider in Kent, WA, is seeking a dedicated Technical Support professional to join their team. Responsibilities include providing technical support, troubleshooting, and ensuring customer satisfaction. The ideal candidate will possess strong IT skills, including knowledge of operating systems and network equipment. Comprehensive benefits are offered, including medical, dental, and tuition discounts. This is a full-time role during weekdays.

Benefits

Comprehensive benefits options

Employee assistance program

Tuition discount through Capella University

Paid time off

Daily pay options

Qualifications

• Minimum education of Associates or Bachelors in IT or equivalent work experience.
• Certifications like CompTIA A+, Network+, Security+, Google IT Support Professional Certification are desired.

Responsibilities

• Provide technical support and troubleshooting assistance to customers.
• Demonstrate excellent problem-solving skills.
• Ensure timely resolution of issues and customer satisfaction.

Skills

Strong knowledge of operating systems

Proficiency with Google Workspace

Experience with Unifi Network equipment

Networking fundamentals

Troubleshooting hardware and software

Knowledge of remote desktop tools

Understanding of mobile device support

Basic knowledge of cybersecurity

Experience with ticketing systems

Education

Associates or Bachelors in IT

Tools

Google Workspace

Unifi Network equipment

Remote Monitoring and Management platforms

Job description

Overview

Hourly Rate: $27.00 - $29.00 / Hr.

Shifts Needed: Full time Monday-Friday

Job Status: Full time

Work Locations: Kent, WA

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

Benefits

• Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University

Here\'s What You’ll Do

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Knowledge, Skills, And Abilities

• Strong knowledge of operating systems: Windows, macOS, and Linux.
• Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
• Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
• Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
• Troubleshooting hardware, software, and peripheral devices.
• Knowledge of remote desktop tools and diagnostic utilities.
• Understanding of mobile device support (iOS and Android).
• Basic knowledge of cybersecurity best practices.
• Experience with ticketing/helpdesk systems.

Education And Experience

• Minimum Education: Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
• Certifications
• CompTIA A+
• Network+
• Security+
• Google IT Support Professional Certification

VISIT OUR CAREER WEBSITE AT: www.redwoodfcn.com