Technical Support Specialist

RXinsider LTD.; United States; Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Thermo Fisher Scientific is seeking a Sr Technical Support Specialist to provide advanced technical expertise for electron microscopy and analytical systems. This role blends remote and on-site support across global teams to ensure optimal performance and customer satisfaction.

You will act as a technical liaison between field service, R&D, and customers, contributing to new product introductions and documentation while traveling up to 5% of the time.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Comprehensive knowledge in Gas Chromatography.
• Strong troubleshooting skills across electronics, mechanics, vacuum systems, and software.
• Excellent English communication, written and verbal.
• Demonstrated project leadership and ability to drive technical initiatives.
• Proven customer relationship management experience.
• Structured problem-solving using proven methods.
• Ability to work independently and with global teams.
• Proficiency with remote support tools and digital technologies.
• Willingness to travel 5% and hold a valid passport.
• Experience with quality systems and regulatory compliance.
• Ability to manage multiple priorities and mentor teammates.
• Experience with continuous improvement methodologies.
• Additional language skills are an asset.

Responsibilities

• Provide advanced technical expertise and leadership for electron microscopy and analytical systems.
• Resolve complex issues and support cross-functional teams.
• Lead continuous improvement initiatives and document technical procedures.
• Serve as a liaison between field service, R&D, operations engineering, and customers.
• Contribute to new product introductions and development of documentation.
• Support global teams to maintain optimal system performance and customer satisfaction.

Skills

Troubleshooting

Communication

Project leadership

Customer relationship management

Remote support

Global collaboration

Electronics

Education

High school diploma

Bachelor's degree preferred

Tools

Gas Chromatography

Remote support tools

Vacuum systems

Electronics hardware

Job description

Work Schedule

First Shift (Days)

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As a Sr Technical Support Specialist at Thermo Fisher Scientific, you’ll provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. Working with advanced scientific instrumentation, you’ll resolve complex issues, support team members, and implement continuous improvement initiatives. This role combines remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction. You’ll serve as a key technical liaison between field service, R&D, operations engineering, and customers, while contributing to new product introductions and development of technical documentation. Your expertise will help enable scientific discoveries as you support technologies that make the world healthier, cleaner, and safer.

REQUIREMENTS:

• High school diploma and/or GED required; Bachelor's degree preferred
• Comprehensive knowledge in Gas Chromatography.
• Strong troubleshooting skills across multiple disciplines including electronics, mechanics, vacuum systems, and software
• Excellent communication abilities in English, both written and verbal
• Demonstrated project leadership and ability to complete technical initiatives
• Demonstrated success in customer relationship management
• Strong problem-solving capabilities using structured methodologies
• Ability to work independently while collaborating effectively across global teams
• Proficiency with remote support tools and digital technologies
• Valid passport and willingness to travel 5% of time.
• Experience with quality systems and regulatory compliance
• Ability to manage multiple priorities
• Experience supporting and developing team members
• Experience with continuous improvement methodologiesAdditional language skills are an asset