Technical Support Specialist

Netrolynx AI; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join the Technical Product Support Department. You will guide customers through product options, specifications, and pricing, and prepare estimates and AutoCAD drawings to aid customization and planning.

Collaborating with Manufacturing, Engineering, and R&D, you will help develop feasible solutions and support dealers and trade professionals with knowledge and service excellence.

Qualifications

• 1–2 years of estimating, drafting, or related construction experience.
• Proficiency with Microsoft Office; AutoCAD training provided.
• Associate degree preferred; strong teamwork and detail orientation.

Responsibilities

• Provide customers with accurate, timely guidance on product capabilities, limitations, and specifications to facilitate informed decision-making.
• Prepare detailed pricing estimates, structural analyses, and AutoCAD drawings to support product customization and project planning.
• Address complex and unique challenges through creative and practical problem-solving approaches, ensuring customer satisfaction.
• Collaborate cross-functionally with Manufacturing, Engineering, R&D, and other teams to develop feasible solutions that meet production and design standards.
• Support and educate dealers, channel partners, and trade professionals, enhancing their product knowledge and service capabilities.
• Contribute to departmental goals by maintaining high standards of accuracy, responsiveness, and service quality.

Skills

Estimating

Drafting

Construction

Education

Associate degree

Tools

AutoCAD

Microsoft Office

Job description

About The Company

Marvin is a family-owned and -led company with a rich history spanning over a century, dedicated to creating innovative and high-quality window and door solutions. Renowned for designing, building, and engineering award-winning products, Marvin has established itself as a leader in the industry. With operations across 19 cities in North America, the company takes pride in manufacturing premium products such as Infinity Replacement Windows and Doors, and TruStile Doors. Marvin's commitment to excellence is reflected in its recognition as a Top Large Employer by Forbes Magazine in 2024 and 2025. The company's core values emphasize safety, wellbeing, and a culture of continuous improvement, fostering a community where employees can thrive both professionally and personally. Marvin's mission is to enhance everyday living through better products and a supportive work environment, making it a desirable place to build a meaningful career.

About The Company

Marvin is a family-owned and -led company with a rich history spanning over a century, dedicated to creating innovative and high-quality window and door solutions. Renowned for designing, building, and engineering award-winning products, Marvin has established itself as a leader in the industry. With operations across 19 cities in North America, the company takes pride in manufacturing premium products such as Infinity Replacement Windows and Doors, and TruStile Doors. Marvin's commitment to excellence is reflected in its recognition as a Top Large Employer by Forbes Magazine in 2024 and 2025. The company's core values emphasize safety, wellbeing, and a culture of continuous improvement, fostering a community where employees can thrive both professionally and personally. Marvin's mission is to enhance everyday living through better products and a supportive work environment, making it a desirable place to build a meaningful career.

About The Role

The Product Support Specialist at Marvin is a vital member of the Technical Product Support Department, responsible for providing exceptional support to customers and internal teams. This role involves guiding customers through product options, specifications, and pricing, ensuring they receive accurate and timely information. The specialist will prepare detailed estimates, structural analyses, and AutoCAD drawings to assist in product customization and problem-solving. Collaboration is a key aspect of this position, requiring close partnership with Manufacturing, Engineering, R&D, and other departments to develop solutions that align with production capabilities. Supporting and educating dealers, channel partners, and trade professionals is also a significant part of the role, ensuring they are well-informed and equipped to serve their clients effectively. The ideal candidate will demonstrate a keen eye for detail, a problem-solving mindset, and a proactive approach to addressing unique challenges in a dynamic environment.

Qualifications

Candidates should possess 1-2 years of experience in estimating, drafting, construction, or a related discipline, with a strong aptitude for learning new technical systems. Proficiency in Microsoft Office products is essential, and the ability to learn AutoCAD through provided training is expected. An associate degree in a relevant field is preferred, reflecting a foundational understanding of technical concepts. The role requires excellent collaboration skills, sound judgment, and the ability to work effectively within a team. A technical curiosity and the willingness to acquire new skills quickly are highly valued. Candidates must also demonstrate self-management abilities, including prioritizing tasks, managing timelines, and paying close attention to details. A solution-oriented mindset and comfort navigating ambiguity are crucial for success in this position.

Responsibilities

• Provide customers with accurate, timely guidance on product capabilities, limitations, and specifications to facilitate informed decision-making.
• Prepare detailed pricing estimates, structural analyses, and AutoCAD drawings to support product customization and project planning.
• Address complex and unique challenges through creative and practical problem-solving approaches, ensuring customer satisfaction.
• Collaborate cross-functionally with Manufacturing, Engineering, R&D, and other teams to develop feasible solutions that meet production and design standards.
• Support and educate dealers, channel partners, and trade professionals, enhancing their product knowledge and service capabilities.
• Contribute to departmental goals by maintaining high standards of accuracy, responsiveness, and service quality.

Benefits

Marvin offers a comprehensive benefits package designed to support employees both at work and beyond. New hires will enjoy health insurance, paid holidays, paid parental leave, and a 401(k) retirement savings plan with company matching. In addition, Marvin provides unique perks such as a $300 annual wellbeing account to promote health and happiness, a paid Better Living Day for personal enjoyment, and annual profit sharing to recognize collective success. Employees can participate in organized volunteer opportunities through Giving at Marvin, fostering community engagement. During personal hardships, the Brighter Days Fund offers financial support from colleagues and the Marvin family. The company’s commitment to employee wellbeing and development creates a fulfilling work environment where individuals can grow and succeed.

Equal Opportunity

Marvin is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. Employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. The company provides reasonable accommodations for applicants requiring assistance during the application and hiring process. Marvin values diversity and is dedicated to creating a respectful environment where all employees can thrive and contribute to the company's ongoing success.