Technical Support Specialist

Motion Recruitment; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a tech-savvy Assessment Readiness Generalist for a remote contract role. This position supports assessment operations during the spring testing season, focusing on troubleshooting technical issues and assisting educators. With a fast hiring process and the ability to work from anywhere in the U.S., this role offers impactful work in education technology. Ideal candidates will have strong problem-solving abilities, attention to detail, and experience with tools like Salesforce and Excel. Join a dynamic team making a difference in the educational landscape!

Benefits

Impactful work in education

100% Remote work

Fast hiring process

Qualifications

• 1-3 years of experience in educational technology or customer support.
• Strong problem-solving and analytical skills for technical scenarios.

Responsibilities

• Resolve technical escalations related to assessment delivery systems.
• Act as a liaison between customer support and internal stakeholders.

Skills

Problem-solving skills

Analytical skills

Communication skills

Attention to detail

Ability to learn quickly

Education

Experience in educational technology

Experience in customer support

Experience in assessment operations

Tools

Salesforce

Excel

Smartsheet

Job description

Direct message the job poster from Motion Recruitment

Senior Recruiter @ Motion Recruitment | Full Cycle Recruitment

Now Hiring: Assessment Readiness Generalist (Remote, Contract)

We are looking for a tech-savvy and detail-oriented professional to support assessment operations during the spring testing season. This is a remote contract role focused on handling technical escalations, troubleshooting assessment systems, and assisting educators with test administration.

Title: Assessment Readiness Generalist

Schedule: Business hours (EST preferred)

Hiring Deadline: Offers extended by March 13, 2025

Key Responsibilities:

1. Resolve technical escalations related to assessment delivery systems (LMS, Test Day Toolkit, SSOR)
2. Troubleshoot and document issues, ensuring timely resolution (within SLA guidelines)
3. Act as a liaison between customer support, escalation teams, and internal stakeholders
4. Use Salesforce, Excel, and Smartsheet to track, analyze, and manage escalations
5. Identify trends in issues and provide recommendations for process improvements

Ideal Candidate:

1. 1-3 years of experience in educational technology, customer support, or assessment operations
2. Strong problem-solving and analytical skills – ability to work through complex technical scenarios
3. Experience with Salesforce (preferred), Excel, and Smartsheet
4. Exceptional attention to detail and ability to work under tight deadlines
5. Strong communication skills to support educators, test coordinators, and internal teams
6. Ability to learn and adapt quickly to new systems and processes

Why Apply?

1. Impactful work in education and assessment technology
2. 100% Remote – work from anywhere in the U.S.
3. Fast hiring process – Quick interviews and offers extended by March 13, 2025

Seniority level

Associate

Employment type

Contract

Job function

Information Technology and Administrative

Industries

Higher Education, Education Administration Programs, and Primary and Secondary Education