Technical Support Specialist

Simpay; United States; On-site; Full time

Job summary

Join a leading technology company as a Tech Level 2–3 Support Specialist where you'll provide technical support for payment processing systems. This mid-senior level role requires expertise in troubleshooting and excellent client communication, offering a dynamic environment with opportunities for growth and impact.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 2–4 years of experience in payments technology.
• Advanced troubleshooting skills across POS systems, payment terminals, and software applications.
• Excellent communication and client management skills.

Responsibilities

• Respond to technical support requests from clients via phone, email, or tickets.
• Troubleshoot and resolve issues with POS systems and terminals.
• Assist with the setup and installation of payment hardware and software.

Skills

Troubleshooting

Client management

Communication

Job description

This range is provided by Simpay. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Direct message the job poster from Simpay

Vice President of Talent Acquisition @ Simpay

Who We Are

We’re a client-focused technology company that helps businesses manage and optimize their payment processing systems. Our mission is to deliver reliable, high-quality technical support that ensures smooth operations for our clients.

The Opportunity

We’re looking for a Tech Level 2–3 Support Specialist—a proactive, technically skilled professional who has experience in the payments space and the use of terminals and POS devices.

This is a mid-to-senior level opportunity ideal for someone who thrives in a fast-paced, client-facing environment and is confident managing a wide range of technical support scenarios with minimal supervision.

What You’ll Do

• Respond to technical support requests from clients by phone, email, or tickets.
• Help troubleshoot and resolve basic issues with point-of-sale (POS) systems, terminals, and related software.
• Assist with the setup and installation of payment hardware and software.
• Keep accurate records of support cases using our CRM system.
• Follow up with clients to ensure issues are fully resolved and they are satisfied.
• Work with teammates and partners to help resolve more complex problems.
• Provide excellent customer service and clear communication at all times.
• Stay organized and meet response time goals (SLAs).
• Recommend products or services based on customer needs.
• Help with other team tasks as needed.

What We’re Looking For

• 2–4 years of experience in payments technology.
• Advanced troubleshooting skills across POS systems, payment terminals, software applications, and network connectivity.
• Excellent communication and client management skills.
• Ability to manage competing priorities and work independently in a high-demand environment.
• A collaborative mindset and a commitment to continuous learning.

Why Join Us

You’ll be stepping into a high-impact role where your technical expertise will make a difference every day. We offer opportunities for growth, exposure to industry-leading technologies, and a dynamic team that supports your success. If you’re a problem-solver who values accountability, client success, and technical excellence, we want to hear from you.

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

Referrals increase your chances of interviewing at Simpay by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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