Technical Support Specialist

Remote Jobs; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading technology company is seeking a Customer Support Specialist to provide technical assistance via various channels. The ideal candidate has at least 1 year of experience in support roles for SaaS products and is skilled in using service management systems like Hubspot or Zendesk. This remote position values strong communication skills and technical aptitude.

Qualifications

• Minimum 1+ years of Support Center experience with SaaS products.
• Experience with a Service Management System.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer technical support via omnichannel interactions.
• Utilize a service management system for case management.
• Troubleshoot a wide range of technologies.

Skills

Customer technical support

Interpersonal communication

Technical aptitude

Organizational skills

Education

Bachelor's degree or equivalent experience

Tools

Hubspot

Zendesk

Salesforce Service Cloud

Service Now

Job description

Overview

Employer Industry: Cloud-based Software Solutions for Local Governments

What to Expect

• Provide customer technical support via omnichannel interactions to ensure timely and accurate resolution of inquiries
• Utilize a service management system for case management, maintaining log notes and case updates
• Triage customer-reported incidents for severity and urgency to ensure consistency and quality
• Perform research to determine if incidents are known issues or defects
• Troubleshoot a wide range of technologies and document steps to reproduce incidents

What is Required

• Minimum 1+ years of Support Center experience with SaaS products
• Experience with a Service Management System (Hubspot, Zendesk, Salesforce Service Cloud, Service Now, etc.)
• Strong interpersonal, written, and verbal communication skills
• Strong technical aptitude to problem-solve complex issues
• Excellent organizational, time-management, and prioritization skills

How to Stand Out

• Bachelor\'s degree or equivalent experience
• Microsoft SQL Database knowledge
• Experience working with local government customers
• Proficiency in documenting cases through triaging, responding, and troubleshooting

We are an equal-opportunity employer and value candidate privacy. Our role is to connect outstanding candidates with a top-tier employer. We are not the Employer of Record for this position.