Technical Support Specialist

Oldcastle BuildingEnvelope; Terrell (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Work-life balance with PTO

Performance-based compensation

Job summary

A leading building products company in Terrell, Texas is seeking a Technical Support Specialist to join their Product & Innovation team. This role involves providing technical support for architectural glass products, managing inquiries, troubleshooting issues, and enhancing internal resources. The ideal candidate has an associate degree in engineering, over 5 years of relevant experience, and strong problem-solving skills. A positive work-life balance and competitive benefits are offered.

Qualifications

• 5+ years of experience in product design or engineering related to architectural glass.
• Strong understanding of building envelope products.
• Exceptional problem-solving and critical-thinking abilities.

Responsibilities

• Manage and resolve inquiries on product performance and application.
• Provide technical guidance for proper application across projects.
• Support teams with training programs and technical resources.

Skills

Problem-solving skills

Interpersonal communication

Attention to detail

Technical expertise

Education

Associate degree in Engineering or related field

Tools

Autodesk AutoCAD

NFRC thermal modeling

Window Glass Design software

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft PowerPoint

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

Join the Oldcastle BuildingEnvelope (OBE) team as a Technical Support Specialist within our Product & Innovation Technical Support group. In this dynamic role, you will put your technical expertise to work by ensuring excellence in product and application support for a wide range of architectural glass, glazing, and metal systems. You’ll have the opportunity to make a real impact on how our customers experience OBE driving continuous improvement, sharing knowledge, and shaping our culture of technical mastery.

Technical Product Support

• Manage and resolve internal customer inquiries on glass and metal product performance, application, and compliance.
• Collaborate with cross‑functional teams to troubleshoot issues and drive effective resolutions.
• Track all technical requests and contribute to metrics through monthly dashboards.

Application Engineering & Troubleshooting

• Provide hands‑on technical guidance to ensure our products are properly applied across projects and environments.
• Partner with internal teams to deliver precise, reliable solutions that meet performance and design standards.
• Identify opportunities for design or process improvements and recommend engineering changes for standard products.
• Develop and maintain internal technical reference libraries and tools to enhance the organization’s knowledge base.

Training & Knowledge Transfer

• Support internal and external teams with guidance, technical resources, and training programs.
• Evaluate trends in support requests to inform future learning materials and process improvements.

Industry Engagement

Represent OBE at key associations such as FGIA, ASTM, NGA, and NFRC, staying at the forefront of standards and best practices in the architectural glass and building envelope industry.

What We Are Looking For

• Associate degree in Engineering or a related field required
• 5+ years of experience in product design, engineering, manufacturing, or application relating to architectural glass, glazing systems, or metal fabrication
• Strong understanding of curtain walls, storefront systems, window walls, or building envelope products
• Proficiency with Autodesk AutoCAD, NFRC thermal modeling, Window Glass Design, and design pressure or structural analysis software strongly preferred
• Skilled with Microsoft Excel, Word, Teams, and PowerPoint
• Exceptional problem‑solving and critical‑thinking skills
• High attention to detail and accuracy in all deliverables
• Self‑starter who thrives in a fast‑paced, collaborative environment
• Strong interpersonal and communication abilities, both written and verbal
• Commits to accountability, timelines, and quality outcomes

What OBE Offers You

• Benefits that benefit you, industry competitive benefits at the lowest cost to the employee
• Work‑life balance: PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay‑for‑performance culture with potential for annual raises and bonuses
• Training: We will equip you with the knowledge and skills you need to succeed

OBE is an Affidative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.