Technical Support Specialist

Ronin Staffing, LLC; Smyrna (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Techline Specialist to leverage automotive expertise without daily hands-on work. This role involves providing technical assistance to dealership technicians, documenting cases, and collaborating with various departments to enhance service quality. Ideal candidates will possess strong interpersonal skills and a deep understanding of Nissan and Infiniti vehicles. Join a team that values technical knowledge and customer satisfaction, and contribute to improving service processes in a long-term contract position with potential for hire.

Qualifications

• 3+ years of automotive experience with a strong understanding of Nissan and Infiniti vehicles.
• Proficient in using technical service manuals and tools.

Responsibilities

• Provide technical assistance to dealership service technicians via email, phone, and chat.
• Document cases, analyze decisions, and recommend actions based on customer needs.

Skills

Technical Service Manuals

Interpersonal Skills

Communication Skills

Automotive Knowledge

Education

AA Degree

ASE Master Technician Certification

Tools

Word Processing Software

Spreadsheets

Job description

Job Description

Position Title: Techline Specialist R00180253

Rate: $30/hr

Location: Smyrna, TN Field Quality Center (FQC)

Duration: Long-term contract with the possibility of extension or hire

Work Hours: W & F in office; 3 days VO; 7-4 CST shift

Job Summary

The ideal candidate is an auto technician seeking to stay in the auto industry by utilizing their technical and mechanical knowledge without turning wrenches daily.

Responsibilities include responding to TECH LINE cases via email, phone, and chat from dealership service technicians, providing technical information on diagnosis and repair, collecting and documenting technical information on new vehicle incidents, and preparing reports for engineering review.

Job Description

• Provide help desk technical assistance and guidance to dealership service technicians regarding vehicle maintenance, service, or repair, aligning support with brand values, profitability, and cost reduction goals.
• Document all cases with required details, search databases for similar cases, update reports, and close out completed reports. Analyze decisions from the customer’s perspective and recommend appropriate actions considering customer needs and values.
• Gather feedback from dealership technicians on countermeasure procedures and communicate with various Nissan North America departments. Collaborate across functions, regions, and affiliates to meet reporting requirements.
• Perform other related duties as necessary.

Minimum Qualifications

• Knowledge and Skills: Thorough understanding of Nissan and Infiniti vehicle maintenance and repair, proficient in using technical service manuals and tools, with strong interpersonal and communication skills.
• Experience: At least three years of automotive experience and one year of related professional experience.
• Education: AA degree preferred; equivalent college courses, technical training, seminars, or in-house training considered. ASE Master Technician certification or similar preferred.
• Computer Skills: Proficiency with word processing, spreadsheets, and other PC applications; typing speed of at least 30 wpm required.

Additional Skills: A typing test demonstrating a minimum of 30 wpm is required; please submit a screenshot of the results. No travel involved.