Technical Support Specialist

Software Specialists, Inc; Raleigh (NC); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Software Specialists, Inc in Raleigh, NC is looking for a Production Support 2 specialist to interface with operations and business users, analyze data-related production issues, and maintain communication with clients. This role involves developing relationships with IT groups to effectively resolve issues and ensure user satisfaction.

The ideal candidate should have experience in technical application support and be able to work on ad-hoc reporting tasks as required. While the role may involve occasional weekend work, it does not include shift work.

Qualifications

• Experience in technical application support.
• Ability to analyze and coordinate resolution of production issues.
• Strong communication skills with clients and IT management.

Responsibilities

• Interface with Operations team and business users to provide solutions.
• Analyze and coordinate resolution of data-related production issues.
• Develop relationships with IT groups to address issues effectively.

Job description

Production Support 2

Job Description

IT Private Banking is the information technology partner of the Organization's Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support.

Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization.

We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs.

Responsibilities

• Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data‑related production issues for Client Mobile platform and other Private Banking applications.
• Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams.
• Will be required to work extensively on report related tasks like running processes on an ad‑hoc basis as required by operations.
• Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests.
• Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times.
• Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work.
• Documentation of production applications and infrastructure.
• Maintain required level of infrastructure support; liaison with internal teams where necessary.
• Maintain all environments in conjunction with Environment Manager.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location

Location details not provided.