Technical Support Specialist

Harris Computer; Ontario (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A technology company is looking for a Technical Support Specialist to join their innovative Support Team. The ideal candidate will be passionate about providing exceptional customer service, troubleshoot software issues, and assist in technical writing. This role requires strong analytical and communication skills, along with a collaborative mindset. Opportunities for career growth and a supportive work culture are part of the offer.

Benefits

Comprehensive medical, dental, and vision coverage

Generous vacation

Opportunities for career growth

Qualifications

• 2+ years customer service experience in a technical environment desired.
• Solid understanding of payroll, accounts receivable, accounts payable, and general ledger.
• Demonstrated track record of working effectively within a collaborative team environment.

Responsibilities

• Troubleshoot and resolve software issues reported by clients.
• Assist in technical writing and proofreading of documentation.
• Participate in testing new releases of the COATS’ system.

Skills

Customer service

Analytical skills

Problem-solving

Communication skills

Technical writing

Tools

MS Teams

MS Office Suite

ConnectWise

Job description

Overview

COATS is looking for a Technical Support Specialist to join our innovative Support Team! We are looking for someone passionate about providing exceptional customer service and software support. If you're excited about solving real-world problems and being part of a collaborative team — we would love to hear from you!

What your impact will be

• Troubleshoot and resolve software issues reported by clients. Escalate tickets to higher level of support, as needed.
• Log and document all support requests in ConnectWise.
• Learn, understand, implement, and train on a variety of software applications. Learn new technologies and tools to enhance your skills and contribute to the team\'s success.
• Assist in technical writing and proofreading of COATS’ documentation.

• Promptly report system errors or bugs
• Participate in testing new releases of the COATS’ system and aid in the development and improvement process.
• Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience.
• Additional duties as deemed required. Including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training.

What we’re looking for

• Solid understanding of payroll, accounts receivable, accounts payable, and general ledger
• 2+ years customer service experience in a technical environment desired
• Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
• Excellent verbal and written communication skills
• Outstanding customer service and organizational skills
• Exceptional analytical, troubleshooting and problem-solving skills
• Positive, results oriented mindset
• Working knowledge and experience with MS Teams
• Working knowledge and experience with MS Office Suite
• A passion for learning and growing

What would make you stand out

• Being versatile
• Passion for AI
• Familiarity with ticketing system
• Certifications in relevant technical areas.

What we offer

• Comprehensive medical, dental, and vision coverage
• A competitive compensation package
• Tons of opportunities for career growth
• Generous vacation (we want you to use it!)
• A culture that values community involvement and giving back
• This remote role welcomes candidates located in Canada and the US.

About Us

COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995. COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports. We provide a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make COATS an even more user-friendly and client-centered staffing software solution.

Our list of happy staffing customers continues to grow with 3,500+ Software Installations to date!

Follow us on social media to learn more about our company!

• Instagram: COATS Staffing Software
• LinkedIn: COATS Staffing Software
• Website: coatssoftware.com

About Harris Computer

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: weareharris
• LinkedIn: Harris Computer