Technical Support Specialist

Husky Technologies; Milton (VT); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Onsite cafeteria

Shift premiums

Annual incentive bonus

401k match

Onsite gym

Job summary

Husky Technologies in Milton, Vermont, seeks a Technical Support Specialist to deliver remote and on-site assistance for equipment issues, performing diagnostics and coordinating with field technicians as needed.

You will handle calls and emails, document cases in Baan, and work with engineering and product support to resolve issues, while identifying opportunities for additional services.

Qualifications

• Minimum 3 years of customer service experience, ideally in a technical or industrial environment.
• Minimum 3 years of experience in a service, call center, or technical support role.
• Strong ability to identify service opportunities that align with customer needs and promote additional revenue.
• Excellent time management and organizational skills with the ability to prioritize and multitask.
• Strong verbal and written communication skills with a customer-first mindset.
• Proven ability to collaborate across departments and work effectively in a team setting.
• Basic understanding of injection molding and hot runner systems (preferred).

Responsibilities

• Act as the first point of contact for inbound customer calls and emails regarding equipment issues and service needs.
• Troubleshoot and resolve customer problems remotely via phone and email, escalating when necessary.
• Coordinate and schedule field service technician visits when issues cannot be resolved remotely.
• Enter and process service-related sales orders accurately within internal systems.
• Identify and communicate opportunities for additional services, upgrades, or replacement parts to support increased service revenue.
• Follow up with customers post-service to ensure resolution and satisfaction, and to uncover potential future service needs.
• Collaborate cross-functionally with engineering, product support, quality, and sales teams to resolve issues and coordinate service solutions.

Skills

Customer service

Call center

Technical support

Remote troubleshooting

Cross-functional collaboration

Education

Post-secondary education

Tools

Baan

Microsoft Office

Job description

Job Description

Title: Technical Support Specialist

Id: 21395

Type: FullTime

Location: Milton, VT

Husky TechnologiesTM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky TechnologiesTM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky TechnologiesTM United States manufacturing facility is located in Milton, Vermont on a large, beautiful campus located just 30 minutes north of downtown Burlington, Vermont. Features include an onsite cafeteria, open office concept, fitness center, intramural sports activities and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work environment, competitive total compensation and attractive benefits package.

Additional things you might like to know about working at Husky TechnologiesTM in Milton, Vermont;

• 200,000 square foot bright, clean machine shop
• Shift work premiums (25% afternoon shift and 40% evening shift)
• Annual incentive bonus
• Outstanding 401k contribution and match program
• 700 acres of private land to walk, bike, run or cross country ski
• On site gym facility
• On site cafeteria
• Opportunity to work for a world class company with great people

Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

Pay Range: $80,000 - $95,000

The HRC Technical Support Specialist (Call Center) serves as the primary point of contact for customers experiencing equipment issues, providing remote troubleshooting and support via phone and email. The specialist diagnoses problems, resolves issues when possible, and identifies cases that require escalation to Level Two Service for deeper dive investigation. This role coordinates field service technician visits when necessary and manages service orders, parts logistics, quotations, and Baan records to support efficient service delivery. Working cross-functionally with internal teams, the specialist helps ensure timely issue resolution, supports field technicians, and identifies opportunities for additional services that enhance customer satisfaction and service performance.

Key Responsibilities / Areas Of Accountability

• Act as the first point of contact for inbound customer calls and emails regarding equipment issues and service needs
• Troubleshoot and resolve customer problems remotely via phone and email, escalating when necessary
• Coordinate and schedule field service technician visits when issues cannot be resolved remotely
• Enter and process service-related sales orders accurately within internal systems
• Identify and communicate opportunities for additional services, upgrades, or replacement parts to support increased service revenue
• Follow up with customers post-service to ensure resolution and satisfaction, and to uncover potential future service needs
• Collaborate cross-functionally with engineering, product support, quality, and sales teams to resolve issues and coordinate service solutions
• Order required parts and manage logistics to support timely service delivery
• Ensure field service technicians receive the necessary parts, support, and documentation
• Maintain accurate customer service records and data within Baan and internal systems
• Contribute to continuous improvement initiatives and help monitor and achieve service department metrics

Qualifications

• Post-secondary education preferred but not required
• Minimum 3 years of customer service experience, ideally in a technical or industrial environment
• Minimum 3 years of experience in a service, call center, or technical support role
• Strong ability to identify service opportunities that align with customer needs and promote additional revenue
• Excellent time management and organizational skills with the ability to prioritize and multitask
• Strong verbal and written communication skills with a customer-first mindset
• Proven ability to collaborate across departments and work effectively in a team setting
• Basic understanding of injection molding and hot runner systems (preferred)
• Proficiency in Microsoft Office Suite

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

No agency or telephone inquiries please.

If you need special assistance or an accommodation in applying, please contact our Human Resources Department at [e-mail].

Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).