Technical Support Specialist

Aristocrat Gaming; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Aristocrat Gaming in Las Vegas seeks a Technical Support Specialist I to deliver expert troubleshooting and on-site support for gaming cabinets and related hardware. You will resolve hardware, software, power, and connectivity issues while maintaining exceptional customer service across diverse customer environments.

The role requires strong diagnostic abilities, OS and networking experience, and a willingness to travel.

Qualifications

• 4+ years of experience in supporting gaming equipment or complex technology.
• Experience with gaming cabinets and related hardware.
• Strong diagnostic and problem-solving skills.
• Experience with operating systems, networking, and remote-support tools.
• Excellent communication and customer-service skills.
• Ability to work independently and prioritize tasks.
• Willingness to travel and provide on-site support.
• Familiarity with regulated gaming environments is a plus.
• Experience with AI applications, data analysis tools, and case-management platforms is beneficial.
• Technical certifications or related IT/electronics/engineering education is preferred.

Responsibilities

• Provide direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
• Identify and fix hardware, software, power, connectivity, and configuration problems.
• Install, configure, repair, and validate technical equipment in various customer environments.
• Apply remote-support tools to assist in resolving technical issues.
• Collect diagnostic evidence and document service activity accurately.
• Deliver outstanding customer service and maintain composure during high-impact situations.
• Prioritize field requests and escalate complex issues appropriately.
• Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.

Skills

Troubleshooting

Customer service

Communication

Independent work

Travel readiness

Gaming equipment knowledge

Education

IT/electronics/engineering tech education

Tools

Remote-support tools

Operating systems

Networking fundamentals

AI-enabled applications

Data analysis tools

Case-management platforms

Job description

As a Technical Support Specialist I, you will play a pivotal role in our team, delivering flawless support and outstanding service to our customers. This opportunity is unique as it allows you to work with powerful technology in a dynamic and encouraging environment. Join us and contribute to our proven track record of success while advancing your career in an exciting and encouraging company!

What You’ll Do

• Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
• Identify and fix hardware, software, power, connectivity, and configuration problems.
• Install, configure, repair, and validate technical equipment in various customer environments.
• Apply remote-support tools to assist in resolving technical issues.
• Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
• Deliver outstanding customer service by maintaining composure during high-impact situations.
• Prioritize field requests and bring up complex issues appropriately.
• Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.

What We’re Looking For

• 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology.
• Strong competence with gaming cabinets, electronic components, and related hardware.
• Demonstrated skill in methodically identifying and fixing technical problems.
• Experience with computer operating systems, networking fundamentals, and remote-support tools.
• Excellent communication and customer-service skills.
• Ability to work independently and prioritize tasks efficiently.
• Willingness to travel and provide on-site support.
• Familiarity with regulated gaming environments and gaming cabinet architecture is a plus.
• Experience with AI-enabled applications, data analysis tools, and case-management platforms is beneficial.
• Technical certifications or related education in IT, electronics, or engineering technology is preferred.

This job description may have been reviewed and enhanced usingAI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.