Technical Support Specialist

Sanmina-SCI Systems de México; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

SCI Technology, a Sanmina Company, in Huntsville, AL is hiring an IT Support Associate. The role provides day-to-day technical support for manufacturing and personal hardware/software, ensuring IT systems are functional and secure. It serves as a liaison between business units and IT infrastructure to resolve issues promptly.

Education requirements include a Bachelor's Degree with 0-1 year IT experience. Candidates should be capable of laptops/workstations installation, basic networking, and

Qualifications

• Bachelor's Degree in IT or related field.
• 0-1 year IT experience.
• Proficiency with Windows operating systems (XP/7/10/11) and Linux/ChromeOS.
• Familiarity with office suite versions 1997-2010.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Support office and production IT systems and hardware.
• Provide on-call IT support as scheduled by manager.
• Install, configure and troubleshoot laptops and workstations.
• Troubleshoot network issues and connectivity problems.
• Escalate systemic issues to Management and document resolutions.

Skills

Customer service

Team player

Communication skills

Education

Bachelor's Degree

Tools

Windows OS knowledge

Linux/ChromeOS

Office Suite

Job description

At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector. From avionics to tactical and airborne communications, counter-UAS, integrated manufacturing and cradle-to-grave product life cycle support, we deliver high-reliability solutions that keep service members connected and protected in the field.

Our heritage dates to 1961, as an early supplier to the space program in Huntsville, Alabama. Today, SCI offers a complete range of Defense & Aerospace solutions through our three business segments – Products, Systems Build, and Life Cycle Services. It’s SCI summed up - ALL WE DO to serve those who serve.

At this time, SCI is recruiting highly qualified candidates whose background and career goals meet our needs for the following position in Huntsville, AL. Please note that due to Department of Defense contract requirements, U.S. CITIZENSHIP IS REQUIRED.

Job Purpose

This position will provide day to day technical support to employees for both manufacturing and personal hardware/software. They will ensure that all IT systems are fully functional and secure. This position will also be the liaison between the business and the rest of the IT infrastructure to alleviate any issues that may arise as theyrelate to information technology systems and software.

Nature of Duties/Responsibilities

• Responsible for supporting office and production systems
• Maintain a high level of customer credibility by providing customer service response and following through on that response
• Provides on-call customer support, as scheduled by manager
• Installs, configures and troubleshoots laptops and workstations
• Ability to troubleshoot network issues
• Proactively works at identifying and resolving potential or recurring client issues
• Reports all potentially systemic problems to Management
• Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern

Education and Experience

• Bachelor's Degree
• 0-1 year experience in IT related jobs
• Ability to work based on goals and ticketing system and deliver on time resolutions
• Knowledge of Windows XP, Windows 7, Windows 10, and Windows 11
• Knowledge of Linux and/or ChromeOS
• Knowledge of Office (1997, 2003, 2007, and 2010)
• Ability to be a team player in large deployment projects
• Intermediate Networking knowledge and skills including, but not limited to: Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis
• Communication skills are necessary for interacting with internal customers
• Must be able to work in fast pace, high demand environment
• Applicant must be able to work as a team to meet the needs of the customer

Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

This is an ITAR facility and applicants must be a US Citizen.