Technical Support Specialist

DLA Careers; Fort Belvoir (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

DLA Information Operations, J6 seeks an IT Specialist (SYSADMIN/CUSTSPT) at Fort Belvoir, VA to deliver enterprise desktop support and end-user computing services. You will configure, troubleshoot, and maintain devices while assisting VIPs and senior leadership.

Role requires knowledge of ServiceNow, VDI, and Microsoft 365, plus support for classified systems and mobile devices. Secret clearance is required and shifts may vary across the J6 environment.

Qualifications

• One year of specialized IT experience in end-user computing and service desk support.
• Experience supporting VIP and leadership with confidential information.
• Knowledge of ServiceNow, VDI, and cloud services including M365.
• Ability to configure and troubleshoot enterprise IT devices and peripherals.
• Security clearance requirement and ability to work across classified environments.

Responsibilities

• Provides specialized support across IT functions for end-user devices and services.
• Maintains troubleshooting and customer assistance for VIP and senior leadership.
• Communicates with customers via phone, email and messaging tools.
• Keeps knowledge current on IT products and services including ServiceNow, VDI, and M365.
• Supports classified systems and mobile device configurations.

Skills

VIP support

End-user computing

ServiceNow

Communications

M365

Troubleshooting

Tools

ServiceNow

VDI

M365

Job description

See below for important information regarding this job.

Summary

See below for important information regarding this job.

Duties

• Provides specialized support of a wide range of technical and professional Information Technology (IT) functions which support the J6 mission of enterprise desktop support and end-user computing devices.
• Maintains and provides troubleshooting, customer assistance, and technical support for VIP and DLA Senior Leadership.
• Responsible for communicating with customers via phone, email and other messaging tools.
• Responsible for maintaining a detailed knowledge of customer needs related to various IT products and services including Enterprise Service Desk (Service Now), Virtual Desktop Infrastructure, and Cloud Services including M365.
• Support classified systems and users.
• Printer (Multi Function Device/MFD) SME
• Secret Clearance Required
• Mobile device configuration/troubleshooting support.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• This position and any future selections from this announcement may be used to fill various shifts located anywhere within DLA Information Operations, J6.

Qualifications

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support:

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

• Configures, deploys, tests and repairs hardware for end-user use including CPUs, monitors, laptop computers, local printers, network printers, local and network scanners, and other hardware devices.
• Maintains local systems and provides on-site support for (but not limited to) RFID, wireless, and Equipment Control System (ECS).
• Researches and evaluates hardware and peripheral devices for use in the End User Computing (EUC) environment.
• Recommends purchases and advises management on upgrade/integration strategy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. 1194).

For Important General Applicant Information and Definitions go to http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Information for Veterans

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY

Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.