Technical Support Specialist

Nasco Industrial Services & Supply; Fairbanks (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive hourly rate or salary

Overtime, shift premium, and travel a

401(k) or equivalent retirement plan

Training, certification support, and 3

Job summary

NASCO Industrial Services & Supply LLC (NISS) is seeking a motivated Technical Support Specialist to service mining and drilling equipment in the field. The role involves troubleshooting, maintenance, and supporting open-pit and underground operations, with frequent travel to remote sites and a strong emphasis on safety and reliability.

The position requires mechanical aptitude, willingness to travel, and the ability to work in remote environments, often under challenging weather conditions.

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to work independently in remote field environments.
• Valid driver’s license with a clean driving record.
• Ability and willingness to travel frequently, including overnight and extended travel to remote job sites.
• Ability to perform physically demanding work, including lifting heavy equipment and components.
• Ability to work safely in harsh weather conditions and rugged terrain.
• Ability to pass pre-employment and ongoing drug and alcohol screenings.
• Strong communication and problem-solving skills.

Responsibilities

• Provide guidance on the proper use, handling, and best ‑ practice operation of drilling tools, assemblies, and down ‑ hole components to support safe and effective performance.
• Travel to customer locations, mine sites, and drilling operations throughout assigned territories, including open-pit and underground mines.
• Provide technical support to mining and drilling contractors regarding drilling procedures, tool applications, and equipment performance.
• Recommend corrective actions to minimize equipment downtime.
• Assist with inventory control, parts management, and consumable tracking.
• Maintain a safe work environment and comply with all company, customer, and regulatory safety requirements.
• Build and maintain positive relationships with customers through professional service and technical expertise.

Skills

Strong mechanical aptitude

Troubleshooting skills

Travel readiness

Valid driver’s license

Independent field work

Safety awareness

Communication skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Specialist

Full Time Fairbanks, AK, US

7 days ago Requisition ID: 1026

Technical Support Specialist – Mining & Drilling Equipment

NASCO Industrial Services & Supply LLC (NISS)

Position Type: Full-time, field / mobile service role

Location: Fairbanks, Alaska

About NISS

At NISS, we specialize in high-quality surface and helicopter supported core drilling for the mining, exploration, and geotechnical sectors. Safety, professionalism, and efficiency are at the heart of everything we do. We invest in our people, providing training, career paths, and competitive compensation.

Position Summary

NASCO Industrial Services & Supply LLC (NISS) is seeking a motivated and safety-focused Technical Support Specialist to provide technical support and maintenance services for mining and drilling contractors. This position is responsible for servicing rock-drilling equipment, maintaining down-hole drilling tools, troubleshooting mechanical issues, and supporting both open-pit and underground drilling operations. The ideal candidate is mechanically inclined, enjoys working in the field, and can perform effectively in remote and challenging environments.

Key Responsibilities

• Provide guidance on the proper use, handling, and best ‑ practice operation of drilling tools, assemblies, and down ‑ hole components to support safe and effective performance.
• Travel to customer locations, mine sites, and drilling operations throughout assigned territories, including open-pit and underground mines.
• Provide technical support to mining and drilling contractors regarding drilling procedures, tool applications, and equipment performance.
• Recommend corrective actions to minimize equipment downtime.
• Assist with inventory control, parts management, and consumable tracking.
• Maintain a safe work environment and comply with all company, customer, and regulatory safety requirements.
• Build and maintain positive relationships with customers through professional service and technical expertise.

Required Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Ability to work independently in remote field environments.
• Valid driver’s license with a clean driving record.
• Ability and willingness to travel frequently, including overnight and extended travel to remote job sites.
• Ability to perform physically demanding work, including lifting heavy equipment and components.
• Ability to work safely in harsh weather conditions and rugged terrain.
• Ability to pass pre-employment and ongoing drug and alcohol screenings.
• Strong communication and problem-solving skills.

Preferred

• Experience with rock-drilling equipment, mining operations, or drilling tools.
• Knowledge of top-hammer and DTH drilling systems.
• Previous field service, mechanical maintenance, mining, construction, or heavy equipment experience.
• Familiarity with open-pit and underground mining environments.

Working Conditions

• Frequent travel to remote mine sites and drilling operations.
• Exposure to varying weather conditions, dust, noise, and rugged terrain.
• Work may include extended shifts, weekends, and on-call support as required by customer operations.
• Physical demands include standing, climbing, bending, lifting, and moving heavy components and equipment.
• Competitive hourly rate or salary (based on experience)
• Overtime, shift premium, and travel pay
• 401(k) or equivalent retirement plan
• Training, certification support, and professional development

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