Technical Support Specialist

ApTask; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekend coverage on Sundays

Sunday pay premium 10%

Job summary

ApTask is seeking a customer support specialist for weekend coverage in Columbus, OH. The role requiresClear communication, empathy, and the ability to manage interactions via phone and chat. A high school diploma is required, with 2–5 years of related experience preferred.

The position emphasizes quick problem solving, active listening, and the ability to work independently in a fast-paced IT environment while providing excellent service to customers.

Qualifications

• High school diploma or GED required.
• Preferred: 2–5 years of demonstrated customer support experience via phone and chat.
• Strong interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.

Skills

Customer service

Communication

Empathy

Active listening

Problem solving

Technical aptitude

Windows skills

Typing

Education

High school diploma

Tools

Windows OS

Job description

• Weekend coverage every Sunday as a permanent shift. This includes a 10% base pay increase.

Qualifications

• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.