Technical Support Specialist

Remote Jobs; Charlotte (NC); Remote; USD 40,000 - 60,000; Full time

Job summary

A telecommunications company is seeking a candidate based in North Carolina to assist with service and installation orders. Responsibilities include handling phone and chat inquiries, maintaining data integrity, and documenting actions taken. Ideal candidates will have a High School Diploma with 1-2 years in telecommunications, as well as strong Excel skills. The role allows for flexible work arrangements, with a competitive compensation package.

Benefits

Competitive compensation

Comprehensive benefits package

Opportunity for career advancement

Flexible work arrangements

Qualifications

• Must reside in North Carolina.
• 1-2 years of telecommunications experience or related network fundamentals.
• Strong analytical, problem-solving, organizational, and communication skills.

Responsibilities

• Handle phone calls and chats to resolve installation and service order issues.
• Maintain data integrity of inventory systems and respond to service queues.
• Document actions taken on orders and maintain detailed records.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Proficient in Excel

Education

High School Diploma/GED or equivalent experience

Associate degree in Electronics/Communications/Computer Science

Tools

Excel

Job description

Overview

Employer Industry: Telecommunications

Why consider this job opportunity:

• Competitive compensation and comprehensive benefits package
• Opportunity for career advancement and growth within the organization
• Flexible work arrangements, including remote and hybrid options
• Recognition as a Top Workplace by the Charlotte Observer
• Commitment to diversity, equity, and inclusion in the workplace
• Investment in technology to ensure team connectivity and collaboration

Responsibilities

• Handle phone calls and chats from technicians and business partners to resolve installation and service order issues
• Maintain data integrity of inventory systems and respond to service queues
• Document actions taken on orders and maintain detailed records of facility changes and reported issues
• Participate in specialized task groups to support company objectives
• Stay informed about departmental methods and procedures and enhance technical knowledge of products

Qualifications

• Must reside in North Carolina
• High School Diploma/GED or equivalent experience
• 1-2 years of telecommunications experience or related network fundamentals
• Proficient in Excel, including building spreadsheets and using macros
• Strong analytical, problem-solving, organizational, and communication skills

Preferred Qualifications

• Associate degree in Electronics/Communications/Computer Science
• Working knowledge of advanced data and video elements, including FTTP and various carrier systems
• Experience with inventory/assignment systems such as BOSS or DOCS
• Proficient use of Excel with the ability to create macros and complex formulas