Technical Support Specialist

Cart.com; California; On-site; USD 60,000 - 80,000; Full time

Job summary

Sunroom Rentals is seeking a Technical Support Specialist to provide Level 2 and 3 support for network and operational issues. You will troubleshoot communication issues, handle network equipment, and work collaboratively with technical teams to resolve complex problems.

Ideal candidates will possess a 4-year degree or equivalent certification and have 5-8 years of relevant IT experience. Strong problem-solving and communication skills are essential for this hybrid role based in California.

Qualifications

• 5-8 years of IT experience required.
• Experience with systems documentation and troubleshooting.
• High-level support experience.

Responsibilities

• Provide Level 2 and 3 technical support across various teams.
• Analyze and troubleshoot operational and technical issues.
• Collaborate with operations to manage internal support tickets.

Skills

Troubleshooting communication issues

Network equipment handling

Understanding network configurations

Excellent communication skills

Problem-solving skills

Education

4-year college degree or recognized technical training certification

Tools

Windows 10/11

macOS

Android

iOS

Zebra scanners

Job description

Onsite

Applicants or individuals located in or around Groveport, OH are eligible. This position requires working either 1st or 2nd shift, with flexibility for longer hours based on business and peak needs.

The Role

Cart.com is looking for a Technical Support Specialist who can solve complex problems and provide Level 2 and 3 technical support across Operations, Technical Services, Application Development, clients, and vendors. The specialist analyzes and troubleshoots complex technical issues related to operations, service management, desktop, and store support with minimal supervision.

What You’ll Do

• Troubleshoot communication issues on computers and tablets
• Un‑rack or rack network/server equipment in IDFs and MDFs
• Troubleshoot network issues, including
• Tracing network cables
• Running troubleshooting commands from a Windows computer
• Understanding subnets, VLANs, routing, etc.
• Distinguishing between 1 g and 10 g fiber modules, single mode vs multimode, and fiber connectors (SC/ST/LC)
• Familiarity with desktop and mobile platforms (Windows 10/11, macOS, Android, iOS)
• Familiarity with Zebra handheld and stationary scanners
• Basic computer knowledge
• Problem‑solving skills across networking (wired & wireless), printing, scanner, workstation, and application issues
• Excellent communication skills for technical and non‑technical audiences
• Ability to create general technical documentation
• Eagerness to learn and develop skills
• Follow guidelines set by the cyber‑security department and other internal controls
• Work collaboratively with fulfillment‑center operations to support tickets for internal operational readiness
• Oversight of all IT inventory at the facility
• Monitor facility operational flow to request equipment proactively
• Escalate critical issues to the Tier 2 Support team when needed
• Maintain a team‑first attitude and help co‑workers provide excellent customer service
• Troubleshoot paper and label printers
• Support the remote network team with hands‑on tasks
• Roll out new IT equipment (computers, printers, scanners, scales, peripherals) for projects
• Use ticketing systems, email, and instant messaging to communicate with all internal customers
• Lift 50 lb safely, repeatedly throughout the day
• Work all major U.S. holidays, except Christmas and New Year’s Day

Who You Are

• Experience with systems documentation and troubleshooting
• High‑level support experience
• Retail experience
• Excellent verbal and written communication skills
• Technical analysis and support abilities
• Demonstrated knowledge of basic hardware/software installation, configuration, and capabilities
• Results‑oriented track record

What You’ve Done

• 4‑year college degree or recognized technical training certification
• 5‑8 years of IT experience

Physical Work Environment

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• Regularly required to talk or hear, sit, stand, walk, and use hands to finger or handle
• Frequent lifting of 15 lb, and occasional lifting of 35 lb; requires good vision and ability to adjust focus
• Work in an open environment with fluctuating temperatures and standard lighting
• Use a computer and mobile phone for multiple hours, with frequent interruptions
• Travel in elevators or stairwells to attend meetings and engage with associates on multiple floors
• Hotel, airplane, and car travel may be required

Employment Information

This is a full‑time position. As an international retailer, occasional evening and/or weekend work may be required during high‑volume periods. The role can involve professional office, warehouse, or indoor environments with standard safety equipment.

Cart.com does not intend to hire applicants who will need sponsorship through any non‑immigrant visa category.

Equal Opportunity

Cart.com is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.