Technical Support Specialist

Kern Energy CA; Bakersfield (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading energy company in Bakersfield, CA is seeking a Technical Support Specialist to provide frontline IT support. The successful candidate must have over 5 years of experience in IT support, be proficient with Active Directory and Microsoft 365, and possess strong communication skills. This full-time role includes troubleshooting, system maintenance, and ensures efficient refinery operations.

Benefits

Medical insurance

Vision insurance

401(k)

Pension plan

Qualifications

• Minimum of 5 years’ experience in Help Desk or IT Support.
• Hands-on experience with Active Directory and Microsoft 365.
• Strong organizational and time management skills.

Responsibilities

• Provide frontline technical support to end-users.
• Document IT service requests using help desk systems.
• Install, configure, and troubleshoot computer hardware and software.

Skills

Strong communication and interpersonal skills

Familiarity with project coordination or task tracking tools

Proficient in troubleshooting hardware, software, and networking issues

Knowledge of networking infrastructure and VoIP systems

Education

High school diploma or equivalent

Associate or bachelor’s degree in Computer Science or related field

Tools

Active Directory

Microsoft 365

Help Desk ticketing systems

Job description

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This range is provided by Kern Energy CA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.27/hr - $40.41/hr

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Recruiter @ Kern Energy CA | HR, Recruitment

Kern Energy is looking for an IT Specialist who will have a key role in supporting and maintaining computer systems and IT infrastructure to ensure efficient refinery and business operations. This frontline position provides technical assistance to end-users and contributes to the broader IT team through systems administration, hardware/software support, and project participation. Responsibilities include troubleshooting, installation, maintenance, and security monitoring for computers, software, peripherals, and networked systems. The successful candidate will exemplify Kern Energy’s core values of Teamwork, Safety, Excellence, Integrity, and Connection.

Job Function

• Provide frontline technical support to end-users both in person and via remote tools.
• Respond to and document IT service requests and incidents using help desk ticketing systems.
• Escalate unresolved or complex issues to senior IT staff as appropriate.
• Install, configure, maintain, and troubleshoot computer hardware, software, printers, scanners, and other peripherals.
• Support Microsoft Windows (10, 11, Server) and enterprise software, including Microsoft Office.
• Deploy, replace, and relocate workstations; maintain organized IT environments and equipment rooms.
• Manage user accounts in Active Directory and administer Microsoft 365 services (Teams, Exchange, SharePoint).
• Conduct IT onboarding/offboarding processes for employees.
• Monitor system performance, deploy software updates, and maintain compliance with IT security standards.
• Assist with troubleshooting and maintaining networking hardware (routers, switches, firewalls) and VoIP phone systems.
• Develop and maintain technical documentation and standard operating procedures (SOPs).
• Maintain accurate inventory and configuration documentation.
• Participate in system upgrades, scheduled maintenance, special projects, and cross-departmental initiatives.
• Coordinate with corporate IT resources to mitigate widespread issues.
• Be available for after-hours or weekend support as needed.

Qualifications

Knowledge Skills

• Strong communication and interpersonal skills with the ability to explain technical concepts clearly.
• Familiarity with project coordination or task tracking tools.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects in a fast-paced, interrupt-driven environment.
• Proficient in troubleshooting hardware, software, and networking issues.
• Familiar with Microsoft 365 administration, Active Directory, and remote support tools.
• Knowledge of networking infrastructure and VoIP systems.
• Ability to work independently with minimal supervision and contributes to team success.

Education/ Experience

• High school diploma or equivalent required; associate or bachelor’s degree in Computer Science, Management Information Systems, or related field preferred, or equivalent certifications.
• Minimum of 5 years’ experience in Help Desk, IT Support, or a similar technical environment.
• Experience contributing to or leading small-scale IT projects or deployments is preferred.
• Hands-on experience with Active Directory, Microsoft 365, remote support platforms, and help desk ticketing systems.

Kern Energy is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws and will not be discriminated against on the basis of disability.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Manufacturing

• Industries

  Manufacturing, Chemical Manufacturing, and Oil and Gas

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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