Technical Support, Senior Associate

Peraton; Quantico (VA); On-site; USD 66,000 - 106,000; Full time

Job summary

An innovative national security company is seeking a Senior Associate for Technical Support. This role involves providing exceptional technical assistance to end users while ensuring the smooth operation of system infrastructure. You will collaborate with R&D to enhance product support techniques and create training materials. The position requires a proactive approach to problem-solving and a commitment to maintaining high service levels. With a focus on supporting government agencies and the armed forces, this is an exciting opportunity to contribute to critical missions in national security. Join a team dedicated to solving challenging problems across various domains.

Benefits

Subsidized coverage

25 days PTO

Participation in bonus plans

Qualifications

• Active TS/SCI security clearance with the ability to obtain/pass a polygraph.
• Experience troubleshooting hardware, software, and networking systems.

Responsibilities

• Provide technical support to end users through phone, email, and virtual interactions.
• Collaborate with R&D to test and optimize product support techniques and tools.
• Create and deliver training materials.

Skills

Tier II support experience

Troubleshooting hardware

Troubleshooting software

Networking systems

Active Directory

RSA Tokens

SharePoint

Education

Associates degree + 4+ years

Bachelor's + 2+ years

Master's + 0+ years

6 years relevant experience without a degree

Job description

Technical Support, Senior Associate

Job Locations: US-VA-Quantico

Requisition ID: 2025-156644

Position Category: Customer Service

Clearance: Top Secret/SCI w/Poly

Responsibilities

1. Provide technical support to end users through phone, email, and virtual interactions.
2. Support the operations and maintenance of the System infrastructure.
3. Collaborate with R&D to test and optimize product support techniques and tools.
4. Create and deliver training materials.
5. Compile monthly metrics for reporting to the government.
6. Ensure maximum issue resolution within minimal time to meet SLAs.
7. Work with Engineers to support System environment operations and maintenance.
8. Participate in on-call support schedules.
9. Maintain in-depth knowledge of the company's products, services, and systems.
10. Support operations that may be 24/7.

Qualifications

Required Qualifications:

• Tier II support experience.
• Experience troubleshooting hardware, software, and networking systems.
• Active TS/SCI security clearance with the ability to obtain/pass a polygraph.
• Education and experience combinations: Associates degree + 4+ years, Bachelor's + 2+ years, Master's + 0+ years, or 6 years relevant experience without a degree.

Desired Qualifications:

• Experience with Active Directory, RSA Tokens, and SharePoint.

Peraton offers enhanced benefits including subsidized coverage, 25 days PTO, and participation in bonus plans.

Peraton Overview

Peraton is a national security company delivering solutions across land, sea, space, air, and cyberspace. We support government agencies and the U.S. armed forces, solving challenging problems daily. Visit peraton.com to learn more.

Target Salary Range

$66,000 - $106,000, depending on experience and other factors.

EEO

We are an equal opportunity employer, including for individuals with disabilities and protected veterans.