Technical support representative (tier 1) on site

Unisimoncucuta; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Job summary

A leading cloud-based point of sale solutions company in King of Prussia, PA, is looking for a full-time Technical Support Representative. The role involves responding to customer inquiries, troubleshooting technical issues, and participating in product testing. Candidates should possess a university or technical degree and relevant experience in technical support and customer service, along with strong communication skills.

Qualifications

• 1 year of technical support experience required.
• 1 year of customer service experience required.
• B2 English proficiency or higher.

Responsibilities

• Troubleshoot POS issues and customer support inquiries.
• Inbound and outbound calls for technical issues.
• Document cases and manage ticket follow-ups.

Skills

Communication

Technical troubleshooting

Customer support

Education

University/Technical degree

Job description

• Technical support representative (tier 1) on site

Technical support representative (tier 1) on site

Job Description

Quantic is a cloud-based point of sale solutions company based in King of Prussia, PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems.

The candidate must be flexible to work Saturdays or Sundays if needed.

Additional responsibilities for the position include:

Inbound and Outbound calls to address technical issues and customer support.
Answering Emails and Text Messages holding quality standards and providing technical assistance.
Ticket Managing and Follow Up on existing cases ensuring customer satisfaction.
Case Documentation
Product Testing: Participate in testing tasks and look for ways to gain more product knowledge as well as sharing their findings with the team to suggest product enhancements and improvements.
Job Type: Full-time

Required: B2 English or higher

Salary: Negotiable

Schedule:

8-hour shift (with 1 hour for lunch, totaling 9 hours)
Day shift
Night shift
Weekend availability

Education:
University/Technical degree (Preferred)
Experience:

Technical support: 1 year
Customer service: 1 year
Type of Position: Full-time