Technical Support Representative (Remote)

Concentrix; Wyoming (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A customer service company is seeking a Customer Service and Technical Support Representative in Wyoming, Ohio. The role involves providing support via calls, troubleshooting issues, and building customer relationships. Ideal candidates should have a high school diploma and at least one year of customer service experience. This position offers a flexible schedule, comprehensive benefits, and opportunities for career advancement.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits including medical, dental, vision insurance

401(k) retirement plan

Qualifications

• 1+ year of customer service experience required.
• Strong focus on building customer relationships and problem-solving skills.
• Ability to work during flexible hours based on performance.

Responsibilities

• Provide exceptional customer service and technical support via inbound and outbound calls.
• Troubleshoot and resolve technical issues related to hardware and software.
• Maintain a broad knowledge of client products and services.

Skills

Customer service experience

Problem-solving skills

Technology proficiency

Building customer relationships

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $17.31/hr
• Opportunities for career advancement, with 80% of managers promoted from within
• Paid training and performance-based incentives
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan
• Engaging company culture with diversity, equity, and inclusion programs

Responsibilities

• Provide exceptional customer service and technical support via inbound and outbound calls
• Troubleshoot and resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain a broad knowledge of client products and services
• Deliver expert customer experiences while fostering strong customer relationships

Qualifications

• 1+ year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships and problem-solving skills
• Proficiency in using and explaining technology in a fast-paced environment
• Ability to work during flexible hours based on performance

Preferred Qualifications

• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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